Salesforce AP-207 Latest Exam Duration, Premium AP-207 Exam

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Salesforce AP-207 Exam Syllabus Topics:

Section	Objectives
Integration and Data Management	- Data management 1. Data quality and governance basics 2. Data model alignment - System integration concepts 1. API-based integration 2. External system connectivity
Salesforce Energy & Utilities Cloud Capabilities	- Core platform capabilities 1. Industry data model concepts 2. Energy and Utilities Cloud features - Asset and service management 1. Work orders and field service concepts 2. Asset tracking and lifecycle management
Customer Engagement and Experience	- Customer service operations 1. Omni-channel support concepts 2. Case management in utilities - Digital customer experience 1. Self-service portals 2. Customer communication flows
Energy and Utilities Industry Fundamentals	- Energy and utilities business processes 1. Customer lifecycle in utilities 2. Utility operations overview
Metering, Billing, and Usage Management	- Billing processes 1. Rate and tariff concepts 2. Billing workflows overview - Meter data handling 1. Usage data ingestion concepts 2. Consumption tracking

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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions (Q71-Q76):

NEW QUESTION # 71
A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers

A. Accurately confirm and verify customer details.
B. Confirm customer entitlements for field service appointments.
C. Check available field service time slots for the week.
D. See a list of all service and work types available in the system.

Answer: A,B

NEW QUESTION # 72
An energy company was onboarded on Energy and Utilities Cloud. They want to see now many Energy and Utilities Cloud licenses are assigned.
What's the most effective way to check for the number of their assigned Energy and Utilities Cloud licenses?

A. Execute a SOQL query to retrieve the license count
B. Call Salesforce Support to get the Energy and Utilities Cloud information.
C. Go to Setup -> Company Information -> Permission Set Licenses.
D. Go to Setup -> installed Packages -> Vlocity CMT to see the Energy and Utilities Cloud license information.

Answer: C

Explanation:
The most effective way to check for the number of assigned Salesforce Energy and Utilities Cloud licenses is through the Salesforce Setup menu. By navigating to Setup, then to Company Information, and looking at the Permission Set Licenses section, administrators can quickly view the number of licenses assigned and available for various Salesforce products, including Energy and Utilities Cloud. This method provides a straightforward and accessible means of license management within the Salesforce environment. Reference = Salesforce's official documentation on managing licenses, including viewing assigned licenses through the Company Information section, provides comprehensive guidance: https://help.salesforce.com/articleView?id=users_license_types_available.htm

NEW QUESTION # 73
An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers

A. Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.
B. The billing system can query Salesforce every night to retrieve changes made to contacts.
C. Salesforce can send the updated information to the billing system in real-time or batch if it's required,
D. Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.

Answer: B,C

NEW QUESTION # 74
A multinational energy company distributes energy to several countries with different tariffs. For their Energy and Utilities Cloud implementation, they want to allow each country only to have access to its respective price.
How can this be done with Industries CPQ?

A. One Price List should be configured for each country, and Context Rules need to be configured to make the Price List eligible only for its respective country.
B. One Price List should be configured for each country, and Advanced Rules need to be configured to make the Price List eligible only for its respective country.
C. One Price Book should be configured for each country, and Context Rules need to be configured to make the Price Book eligible only for its respective country.
D. One Price Book should be configured for each country, and Advanced Rules need to be configured to make the Price Book eligible only for its respective country.

Answer: A

NEW QUESTION # 75
An energy company provides electricity to business customers. There are several cost components for electricity.
How would a consultant model these cost components in Energy and Utilities Claud?

A. Create one child product for all cost components.
B. Create different pricing elements for each cost component.
C. Create child products for each cost component.
D. Create custom fields on the line item object for each cost component.

Answer: B

NEW QUESTION # 76
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