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| Section | Weight | Objectives |
|---|---|---|
| Sharing, Visibility, and Licensing | 17% | - Sharing rules and external visibility - Data access and security model - License types and allocation |
| Administration, Setup, and Configuration | 25% | - Deployment and migration - PRM and service integration - Site setup and activation |
| Branding, Personalization, and Content | 15% | - Personalization and targeted content - Content management and CMS integration - Branding and layout customization |
| Templates and Themes | 10% | - Theme customization and design - Lightning and Visualforce options - Template selection and configuration |
| Experience Cloud Basics | 8% | - Platform capabilities and limitations - Experience types and use scenarios - Use cases and benefits of Experience Cloud |
| Adoption and Analytics | 5% | - Reporting and dashboards - Engagement and adoption strategies - Moderation and community governance |
| User Creation and Authentication | 13% | - User provisioning methods - Single Sign-On and identity providers - External user activation and permissions |
| Customization Considerations and Limitations | 7% | - Limits and governor considerations - Performance and scalability - Declarative vs programmatic options |
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NEW QUESTION # 24
Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The site will contain articles, belong manuals, and FAQs. Users will be able to ask questions and answer other users' questions on the site.
Which two Experience Cloud features should UC focus on as it starts building out the site?
Choose 2 answers
Answer: A,D
Explanation:
To create a do-it-yourself site for its existing and prospective customers, UC should focus on two Experience Cloud features:
* Guest user and public access settings. These settings allow you to control what unauthenticated users can see and do on your site, such as viewing articles, manuals, and FAQs, or asking and answering questions.
* Content Delivery Network. This is a feature that allows you to improve the performance of your site by caching static resources, such as images, JavaScript, and CSS files. This can enhance the user experience and reduce the load on your server.
NEW QUESTION # 25
How can records owned by Customer Community users be shared with internal users?
Answer: B
Explanation:
The administrator should create a digital experience for agents and share the URL with employees. A digital experience is a branded online destination that allows you to connect with your customers, partners, or employees. By creating a digital experience for agents, the administrator can provide them with a portal where they can view Knowledge articles and chat live with a support agent. By sharing the URL with employees, the administrator can allow them to access the digital experience as well.
NEW QUESTION # 26
Universal Containers (UC) works with regional partners to sell localized products. UC Is actively accepting new partner applications in certain regions. Partners can only apply using uCs referral program, and the application form in certain regions can potentially contain a varying degree of sensitive information. The list of existing partners must not be shared with the general public.
What should the Experience Cloud consultant recommend?
Answer: D
Explanation:
This option allows UC to control the access to the partner application form and ensure that only qualified partners can apply. Token-based referral links are unique and expire after a certain time, which adds an extra layer of security. Creating an app for the internal team also allows UC to track the performance of the referral program and reward the existing partners accordingly1
NEW QUESTION # 27
Ursa Major Solar wants to give customers the ability to add authorized users to view usage, billing, and payment history.
Which permission should be granted to customersto add authorized users?
Answer: C
Explanation:
To give customers the ability to add authorized users toview usage, billing, and payment history, UMS should grant Delegated External User Administrator permission to customers. Delegated External User Administrator is a permission that allows customers to create new users or reset passwords for other customersin their own account. UMS can use Delegated External User Administration, which isa feature that allows UMS to assign specific users as delegated administrators who can manage external users in their own accounts.
NEW QUESTION # 28
Ursa Major Solar (UMS) would like to display a collection of news articles it has added to a workspace in Salesforce via a CMS Collection in its customer portal.
Where should UMS create the CMS collection before configuring the CMS Collection component in Experience Builder?
Answer: B
Explanation:
Content Management in Workspaces is where UMS can create the CMS collection before configuring the CMS Collection component in Experience Builder. Content Management allows UMS to create, manage, and publish content from Salesforce to its customer portal. UMS can create a CMS collection that contains a group of news articles from a workspace and then use the CMS Collection component to display the collection on its site.
NEW QUESTION # 29
......
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