Most Probable Real Exam Questions in ITILFND_V4 ITIL 4 Foundation PDF Dumps Format

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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Key Concepts of Service Management	- Guiding Principles - Four Dimensions of Service Management - Service Value System (SVS)
ITIL Practices	- Service Management Practices - General Management Practices - Technical Management Practices
Continual Improvement
Service Value Chain Activities

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EXIN ITIL 4 Foundation Sample Questions (Q32-Q37):

NEW QUESTION # 32
Which gives a user access to a system?

A. Service agreement
B. Service requirement
C. Service provision
D. Service consumption

Answer: C

NEW QUESTION # 33
What is a configuration item?

A. A problem that has been analyzed but has not been resolved
B. Any change of state that has significance for the management of a service
C. Any financially valuable component that can contribute to the delivery of an IT product or service
D. Any component that needs to be managed in order to deliver an IT service

Answer: D

NEW QUESTION # 34
Which stakeholders co-create value in a service relationship?

A. Consumer and provider
B. Investor and supplier
C. Provider and supplier
D. Investor and consumer

Answer: A

NEW QUESTION # 35
A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?

A. Incident management
B. Change enablement
C. Service request management
D. Service level management

Answer: C

NEW QUESTION # 36
Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?

A. Monitoring and event management
B. Service desk
C. Relationship management
D. Service level management

Answer: B

NEW QUESTION # 37
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