Free PDF 2026 Slack-Con-201 - Salesforce Certified Slack Consultant Exam

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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Solution Design for Slack		- Integration design with Salesforce ecosystem - Workspace architecture and design principles - Channel strategy and governance model
Change Management and Adoption		- User adoption strategies - Training and enablement planning - Communication and rollout planning
Slack Administration and Governance		- Workspace configuration and settings - Security and compliance controls - User lifecycle management
Delivery and Migration	17%	- Slack delivery best practices - End-to-end migration planning and execution - Role definition across Slack, partner, and client teams

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Salesforce Certified Slack Consultant Sample Questions (Q94-Q99):

NEW QUESTION # 94
What role does the Slack account team have in a client engagement?

A. They are responsible for making all necessary configurations into your client's Slack instance.
B. They will partner with you for the overall success of your client and serve as your point of escalation for any issues.
C. They are the main client-facing team members during your engagement.
D. They are responsible for setting up the Slack Connect channel to connect with your client team.

Answer: B

Explanation:
The correct answer is C . The Slack account team is not a replacement for the consultant, project team, technical architect, or client admin team. Their role is to partner with the implementation team to support the customer's overall success and provide escalation support when issues require Slack-side alignment, account context, or additional internal coordination. Option A is too broad because the consultant and client project stakeholders remain the primary execution partners during the engagement. Option B is too tactical; setting up a Slack Connect channel may be useful for engagement collaboration, but it is not the defining responsibility of the Slack account team. Option D is incorrect because configuration work inside the customer's Slack instance is normally handled by the customer's authorized owners/admins, implementation team, or technical resources, not the Slack account team as a default responsibility. In delivery terms, the Slack account team provides account continuity, customer-success alignment, and escalation handling, while the consultant provides structured implementation guidance.
Reference topic: Delivery and Migration - engagement roles, Slack account team alignment, escalation path, and project delivery governance.

NEW QUESTION # 95
You are developing a Slack grid design for a client with several departments that have varying levels of confidentiality in their communications. What grid design approach would you recommend to effectively meet their needs?

A. Implementing a grid with only public channels to promote maximum transparency across the organization
B. Advising the client to avoid Slack for confidential communications and use email instead
C. Creating a single, centralized channel for all confidential communications
D. Developing a grid structure that includes both private channels for confidential communications and public channels for more general discussions

Answer: D

Explanation:
A balanced grid design that includes private channels for sensitive or confidential communications, alongside public channels for general discussions, is most effective for an organization with varying confidentiality levels. This approach ensures that the client's needs for both privacy and transparency are adequately met.

NEW QUESTION # 96
What are three actions a client should take when preparing for a grid migration?

A. Address duplicate usernames.
B. Remove all apps from migrating workspaces.
C. Ensure user emails match SSO.
D. Accept the migration invitation.
E. Disconnect Slack Connect channels.
F. Remove all guests from migrating workspaces.

Answer: A,C,E

Explanation:
The correct answers are C, D, and E . Grid migration preparation requires identity cleanup and collaboration- boundary planning before the workspace is moved into Enterprise Grid. Addressing duplicate usernames helps reduce ambiguity and improves post-migration clarity for users and admins. Ensuring user emails match SSO is more critical because user identity matching depends heavily on email alignment between Slack and the identity provider; mismatches can produce duplicate accounts or login problems. Disconnecting Slack Connect channels is also part of migration preparation when external channel relationships cannot simply be carried forward unchanged or require re-establishment under the Enterprise Grid governance model. Option A, accepting the migration invitation, occurs as part of the migration execution flow, but it is not one of the core preparation cleanup actions being tested. Option B is wrong because guests do not need to be removed wholesale; guest strategy should be reviewed and handled deliberately. Option F is also wrong because apps should be reviewed and governed, not automatically removed from all migrating workspaces.
Reference topic: Delivery and Migration - grid migration readiness, identity cleanup, SSO alignment, duplicate user prevention, and Slack Connect migration preparation.

NEW QUESTION # 97
When presenting Slack to a potential client who is currently using a mix of email, messaging apps, and file-sharing services, which feature of Slack would you emphasize as a key benefit?

A. The ability to customize Slack's interface with various color themes
B. The fact that Slack is widely used in many industries
C. The use of fun emojis and GIFs to enhance informal communication
D. Slack's capability to integrate various communication and file-sharing services into a single platform

Answer: D

Explanation:
For a client currently using a mix of different tools for communication and file sharing, the most significant benefit of Slack is its ability to integrate these services into one platform. This centralization simplifies workflows, improves team collaboration, and reduces the need to switch between multiple tools.

NEW QUESTION # 98
When designing a Slack grid for a client with multiple departments and cross-functional teams, what approach should you recommend for the most effective collaboration and communication?

A. Creating one general channel for the entire organization to ensure all communications are centralized
B. Designing a grid with channels dedicated to specific departments, projects, and topics, allowing for organized and targeted communication
C. Encouraging the use of only direct messages to keep communication private and reduce channel clutter
D. Automatically assigning all employees to every channel to ensure they have access to all information

Answer: B

Explanation:
The best approach for a client with multiple departments and cross-functional teams is to design a grid with dedicated channels for different departments, projects, and topics. This allows for organized, focused communication and collaboration, making it easier for team members to find and engage in relevant discussions.

NEW QUESTION # 99
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