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Cisco 500-442 Exam Syllabus Topics:

Section	Weight	Objectives
Advanced Features	10%	- Understand CCE features beyond default settings
Advanced Configuration	20%	- Implement VXML applications - Configure RONA support - Configure roles and departments
Overview	20%	- Explain call flow - Describe access tools - Describe CCE components and architecture - Understand Contact Center basics
Basic Calls and Agent Settings	20%	- Configure basic agent functionality - Build basic ICM scripts - Deploy basic call settings - Configure basic call treatment
Configuration and Implementation	20%	- Configure agent teams and supervisors - Implement precision routing - Utilize Finesse administration tool
Reporting	10%	- Utilize Cisco Unified Intelligence Center (CUIC)

>> 500-442 Exam Actual Questions <<

500-442 Exam Tutorial - 500-442 Accurate Test

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q33-Q38):

NEW QUESTION # 33
WhichVVBCLI command can set an individual media file to an expired state?

A. show setVVBcache stale_cache_entry <cache_entry_url>
B. OutilsVVBcache stale_cache_entry <cache_entry_url>
C. setVVBcache stale_cache_entries
D. setVVBcache stale_cache_entry <cache_entry_url>

Answer: C

NEW QUESTION # 34
When is the IVR leg established in a CCE Call Flow?

A. when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)
B. when CVP establishes an HTTP link with the Media Server
C. when the Ingress Gateway delivers a SIP invite message to the CVP server
D. when CVP establishes an HTTP link with the VXML Server

Answer: A

Explanation:
In a Cisco CCE call flow, the call has two primary legs-the PSTN/SIP leg (call signaling) and the IVR leg (self-service treatment). These are established as separate connections at different stages of the call flow.
Why the Correct Answer is Right: C is correct. The IVR leg is established when CVP sends an HTTP request to the VVB (or IOS VXML Gateway) to deliver a VXML application for caller interaction. The VVB connects to the caller's audio path, and this HTTP connection constitutes the IVR leg. This is documented precisely in the Cisco CVP Solution Reference Network Design (SRND).
Why Each Incorrect Answer is Wrong: A is wrong because the VXML Server is hosted on CVP-CVP connects to itself internally; this does not define the IVR leg. B is wrong because CVP connects to the Media Server for audio prompts, but this HTTP link is for media retrieval, not IVR leg establishment. D is wrong because the SIP INVITE from the Ingress Gateway to CVP establishes the SIP call leg, not the IVR leg.
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NEW QUESTION # 35
How many teams can an Agent be a part of?

A. 0
B. 1
C. unlimited
D. 2

Answer: C

Explanation:
In Cisco Contact Center environments, an agent can theoretically be part of an unlimited number of teams.
This flexibility allows for complex organizational structures and routing strategies where agents might need to be associated with multiple teams based on their skills, responsibilities, or other operational requirements.References:Cisco UCCE or UCCX documentation that discusses agent and team configurations often outlines the capabilities and limitations related to team memberships for agents.

NEW QUESTION # 36
What are two parts of a Single Sign-on message flow? {Choose two.)

A. Browser issues PUT of the Finesse desktop with an access token
B. IdS detects the user has a valid access token
C. IdS detects the user has an invalid access token
D. IdS provides a login page for authenticating the user
E. IdP provides a login page for authenticating the user

Answer: D,E

NEW QUESTION # 37
Which microapp is used to gather information from the caller?

A. Play Media microapp
B. Play Digit microapp
C. Get Digits microapp
D. Get Speech microapp

Answer: C

NEW QUESTION # 38
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