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Cisco 820-605 exam is aimed at professionals who are responsible for managing customer relationships, driving adoption, and ensuring customer satisfaction. It is also suitable for individuals who are looking to enhance their skills in customer success management and improve their job prospects. 820-605 Exam is designed to assess the candidates' ability to identify customer needs, provide solutions, and build long-term relationships with customers.
Cisco Customer Success Manager Sample Questions (Q117-Q122):
NEW QUESTION # 117
A large university has deployed a new IT solution designed to improve the overall student and staff experience Which approach to measure success is the best?
- A. Measure the number of complaints raised by students.
- B. Twice yearly student and staff surveys with two questions related to IT
- C. Combination of tailored surveys and IT tools-based metrics.
- D. Implement staff Super Users to provide feedback
Answer: B
NEW QUESTION # 118
Which list of components of a Customer Success Quarterly Success Review is common?
- A. results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarter
- B. results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter
- C. results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter
- D. results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter
Answer: C
NEW QUESTION # 119
Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager's company. Which two opportunities can lead to advocacy? (Choose two.)
- A. continuing results based on unexpected value
- B. results that are not measurable
- C. moments of success when the customer acknowledges progress
- D. successful contract renewal
- E. green health scores over intermittent time periods
Answer: A,C
NEW QUESTION # 120
What is the purpose of targeted use cases?
- A. They define how a solution is applied to enable a desired outcome.
- B. They provide customers with ways to take advantage of additional features.
- C. They highlight the product differentiation from a competitor.
- D. They function without the purchase of additional services.
Answer: A
Explanation:
Targeted use cases are specific scenarios that illustrate how a product or service can be used to achieve a particular goal or solve a specific problem. They help customers understand the practical application of a solution and how it can lead to the desired outcome1.
NEW QUESTION # 121
Refer to the exhibit.

Which role is accountable for the Develop and validate Success Plan update activity?
- A. Business Development Manager
- B. Customer Success Manager
- C. Product Sales Specialist
- D. Account Manager
Answer: B
NEW QUESTION # 122
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