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Microsoft MS-721 Exam Syllabus Topics:

SectionWeightObjectives
Configure and manage Teams Phone30-35%- Configure call routing and policies
  • 1. Manage call queues and auto attendants
  • 2. Configure voice routing policies
- Manage emergency calling and compliance
  • 1. Configure emergency locations and routing
  • 2. Manage call recording and compliance
- Configure phone numbers and connectivity
  • 1. Assign and manage numbers
  • 2. Configure Direct Routing and Operator Connect
Plan and design collaboration communications systems20-25%- Plan and design Teams meetings
  • 1. Plan meeting policies and settings
  • 2. Plan audio conferencing
  • 3. Recommend use cases for Teams Premium and Microsoft 365 Copilot
  • 4. Plan requirements for meetings, webinars, and town halls
- Plan and design Teams Phone
  • 1. Plan emergency calling and routing
  • 2. Plan call routing and policies
  • 3. Plan Teams Phone connectivity and numbering
  • 4. Plan licensing requirements
- Plan and design Teams Rooms and devices
  • 1. Plan management and monitoring solutions
  • 2. Plan room systems and peripherals
  • 3. Plan device deployment and management
Configure and manage Teams meetings, webinars, and town halls15-20%- Configure webinars and town halls
  • 1. Manage event production and attendee experience
  • 2. Set up event types and registration
- Implement Teams Premium features
  • 1. Configure advanced meeting capabilities
  • 2. Manage custom branding and templates
- Configure meeting policies and settings
  • 1. Manage meeting experiences and features
  • 2. Manage meeting apps, polls, and breakout rooms
  • 3. Configure audio and video settings
Configure and manage Teams Rooms and devices20-25%- Manage endpoints and peripherals
  • 1. Configure IP phones, headsets, and cameras
  • 2. Manage device profiles and policies
- Monitor and maintain device health
  • 1. Troubleshoot device and connectivity issues
  • 2. Use monitoring and management tools
- Deploy and manage Teams Rooms
  • 1. Configure room systems and consoles
  • 2. Manage settings and updates

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Microsoft Collaboration Communications Systems Engineer Sample Questions (Q30-Q35):

NEW QUESTION # 30
You need to implement the planned change for the Intelligent Speaker in the Rome office.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:


NEW QUESTION # 31
You are replacing the on-site PBX at the Georgia warehouse with Teams.
You need to maintain the functionality of the PBX after migrating to Teams.
Which sequence of steps should you perform? To answer, drag the appropriate steps to the correct locations. Each step may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/microsoftteams/manage-emergency-calling-policies


NEW QUESTION # 32
You have a Microsoft Teams Phone deployment.
You have two users that must receive calls for one another.
When a call is received by one user, the other user must only receive a visual notification.
What should you use?

Answer: C

Explanation:
The call sharing and group call pickup features of Microsoft Teams let users share their incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable.
Group call pickup is less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call (via audio and visual notification, visual only, or banner in the Teams app), and they can decide whether to answer it.
https://docs.microsoft.com/en-us/microsoftteams/call-sharing-and-group-call-pickup
https://support.microsoft.com/en-us/office/set-up-a-delegate-to-take-your-calls-75e8c522-dde0-
45b3-8fd1-8341f19740f9
https://docs.microsoft.com/en-us/microsoftteams/call-park-and-retrieve


NEW QUESTION # 33
Hotspot Question
You have a Microsoft 365 E5 subscription and a Microsoft Teams deployment.
You have the Global (Org-wide default) events policy as shown in the Global events policy exhibit. (Click the Global events policy tab.)

You have an events policy named Policy1 as shown in the Policy1 exhibit. (Click the Policy1 tab.)

The subscription contains the users shown in the following table.

For each of the following statements, select Yes if True. Otherwise select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
Box 1: No
User2 is assigned the Global events policy.
The Global Policy has the setting:
Webinar registration form questions: Required only
User2 cannot use custom fields.
Note: Use the dropdown for the Webinar registration form questions setting to select your choice from the following options:
Required only
Standard and required only
Custom, standard, and required
Select Save
Box 2: No
The Global Policy has the setting:
Town halls: off
Box 3: Yes
Policy1 applies to User1.
Policy1 has the setting:
Town halls: on
Reference:
https://learn.microsoft.com/en-us/microsoftteams/manage-registration-form-webinars


NEW QUESTION # 34
Case Study 4 - Northwind Traders
Overview
Northwind Traders is a publicly traded international investment firm that has offices in San Francisco, New York, Berlin, and London.
Northwind Traders has the following departments:
- IT
- Sales
- Investment
- Management
- Investor relations
- Legal and compliance
Users in the investment department work remotely.
The IT department in the London office provides support for the users in the Berlin office.
Existing Environment. Microsoft Office 365 Environment
Northwind Traders has a Microsoft 365 subscription that contains four users named User1, User2, User3, and User4. All the users are assigned Microsoft 365 E5 and Microsoft Teams Premium licenses. User3 is granted call delegation permissions for User2.
The company uses Calling Plans.
The subscription contains the devices shown in the following table.

Each user has a Teams Phone device.
An auto attendant is configured for the IT department support desk at the London office. Another auto attendant is configured for the investor relations department. The resource account for each auto attendant is assigned a Teams Phone Resource Account license.
Existing Environment. Partner Organization
Northwind Traders partners with a company named Contoso, Ltd. Contoso has a Cisco Webex video conferencing solution.
Existing Environment. Problem Statements
Northwind Traders identifies the following issues:
- When external customers call Direct Inward Dial (DID) numbers assigned to former employees of the San Francisco office, the customers receive a message that the number is out of service.
Management has requested that all calls to the DID numbers of former employees be directed to the call queue of the reception area at the San Francisco office.
- The users at Northwind Traders can accept meeting invitations from the users at Contoso by using SF_Dev_1, but the Northwind Traders users cannot join the meetings from SF_Dev_1.
- Employees report that the meeting schedule displayed on LN_Dev_2 includes confidential information, which breaches Northwind Traders security policies.
Requirements. Planned Changes
Northwind Traders plans to implement the following changes:
- For the auto attendant of the London office support desk, configure a DID number that will be used for all inbound and outbound calls. The solution must ensure that individual agents do NOT require dedicated phone numbers.
- Ensure that User1 can modify the greeting of the inbound call queue for the investor relations department by using the Teams client only.
- Ensure that external customers can call User2 without User3 being notified of the incoming call.
- Open a new office in South Africa.
Requirements. Technical Requirements
Northwind Traders identifies the following technical requirements:
- Create a report that estimates the bandwidth required for the planned office in South Africa.
- Ensure that all Northwind Traders users can enable end-to-end encryption.
- Ensure that all meetings scheduled by the users in the legal and compliance department have end-to-end encryption enabled by default.
- Minimize Calling Plan costs.
- Ensure that the users in the management department can create and schedule Teams events for 950 shareholders.
- Ensure that the management department users can manually approve event registrations for the shareholder meetings.
- Ensure that the investment department users can configure their emergency location by using the Teams client.
- Ensure that the users in the IT department can only access the Microsoft Teams admin center by using Privileged Identity Management (PIM).
- Ensure that all solutions follow the principle of least privilege.
Drag and Drop Question
You need to resolve the issue regarding DID calls to former employees.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:


NEW QUESTION # 35
......

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