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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Channel Strategy	25%	- User Groups and permissions 1. Default channels and channel management policies 2. User Group creation and management - Channel architecture design 1. Channel segments and cross-org channels 2. Public vs. private channel strategy 3. Channel naming conventions and organization
Topic 2: Migration and Change Management	5%	- Migration planning 1. Transition from other platforms 2. Data migration strategies - Adoption and enablement 1. Best practices for Slack adoption 2. Training and change management plans
Topic 3: Governance and Administration	20%	- Governance framework 1. Acceptable use policies 2. Channel management policies 3. Data governance and compliance - Workspace administration 1. Guest access management 2. Workspace settings and policies 3. Roles and permissions
Topic 4: Security	18%	- Slack security and compliance 1. Data Loss Prevention (DLP) 2. Enterprise Key Management (EKM) 3. Retention policies and export - Authentication and access 1. Single Sign-On (SSO) configuration 2. Domain verification and auto-provisioning
Topic 5: Discovery	20%	- Stakeholder analysis 1. Conduct discovery workshops 2. Identify key stakeholders and decision-makers - Gather requirements 1. Understand business goals and collaboration needs 2. Identify current workflows and pain points
Topic 6: Workflows and Integrations	12%	- Workflow Builder 1. Automate routine processes 2. Custom workflow templates - Integrations and apps 1. App management and distribution 2. Third-party integrations

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Salesforce Certified Slack Consultant Sample Questions (Q27-Q32):

NEW QUESTION # 27
A small business is preparing to roll out Slack to its team. What key element should be included in their Slack rollout communication plan to facilitate effective adoption among the team?

A. Rely exclusively on external consultants to communicate about Slack, without involving internal leaders
B. Create a phased rollout plan with clear timelines, objectives for each phase, and resources for training and troubleshooting
C. Immediately switch all communication to Slack without providing any prior training or guidelines
D. Limit the communication to a brief mention in a team meeting, assuming employees will learn on their own

Answer: B

Explanation:
Implementing a phased rollout plan with clear timelines and objectives for each stage is crucial for a small business. This structured approach, coupled with providing training and troubleshooting resources, ensures that the team understands the objectives and can smoothly transition to using Slack effectively.

NEW QUESTION # 28
A multinational corporation is setting up Slack for its global teams. They need a role that has the authority to oversee and manage the entire Slack environment, including setting organization- wide policies and handling billing. Which role should they assign?

A. Channel Admin, in charge of managing and moderating specific channels
B. Workspace Admin, responsible for managing specific workspace settings
C. User Group Admin, tasked with overseeing user groups within workspaces
D. Org Owner, with control over all administrative settings across the organization

Answer: D

Explanation:
The Org Owner role is best suited for a multinational corporation's need to oversee and manage the entire Slack environment. This role has the highest level of authority, including setting organization-wide policies and handling billing, which is essential for large-scale operations.

NEW QUESTION # 29
A multinational corporation is using Slack and needs to agree on a policy for data retention to comply with various international data protection laws. What is the most effective strategy to establish this policy?

A. Set a standard data retention period for all regions and request exceptions on a case-by-case basis
B. Develop a flexible data retention policy that can be adjusted for each region based on local laws
C. Leave data retention decisions to individual team managers within each region
D. Apply the strictest data retention policy across the entire organization

Answer: B

Explanation:
This approach allows the organization to comply with various international data protection laws while maintaining flexibility to adapt to regional requirements. It demonstrates an understanding of differing legal landscapes and a commitment to compliance.

NEW QUESTION # 30
How often should you recommend that your client conduct a guest and channel clean-up?

A. Annually
B. Monthly
C. Weekly
D. Ad-hoc

Answer: B

Explanation:
The correct recommendation is Monthly . Guest and channel cleanup is an operational governance activity, not a one-time launch task. Slack environments evolve quickly: projects end, external partners change, guest access expires, channels become inactive, and sensitive collaboration spaces may no longer require the same membership. A monthly cleanup cadence is frequent enough to reduce access risk and channel clutter without creating excessive administrative burden. Option A is weak because ad hoc cleanup is reactive and usually happens only after a problem occurs. Option B may be too frequent for most organizations and can create unnecessary admin overhead unless the environment is unusually high-risk. Option D is not frequent enough; annual reviews allow stale guest access and unused channels to accumulate for too long. The point of guest and channel cleanup is to keep collaboration intentional, secure, and manageable. This cadence should be owned through the governance structure and executed by the appropriate admin or owner roles.
Reference topic: Governance Structure (Owner and Admin Roles) - operational governance cadence, guest lifecycle management, channel cleanup, and administrative accountability.

NEW QUESTION # 31
Which of the following is a key benefit of using the Slack app in Salesforce?

A. Decreases data storage
B. Reduces team collaboration
C. Provides a unified platform for collaboration and customer management
D. Allows for faster product development

Answer: C

Explanation:
The Slack app in Salesforce enables teams to seamlessly collaborate and manage customer interactions, providing a more efficient and unified approach to customer management.

NEW QUESTION # 32
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