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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q19-Q24):

NEW QUESTION # 19
Which SAP Customer Experience solution helps accelerate sales cycles and boost conversion rates by leveraging a powerful deal prediction engine?

A. SAP Customer Data Cloud
B. SAP Emarsys
C. SAP Customer Data Platform
D. SAP Sales Cloud Version 2

Answer: D

NEW QUESTION # 20
Which of the following are associated with SAP Sales Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Pricing conditions
B. Opportunities
C. Service orders
D. Coupon campaigns

Answer: A,C

NEW QUESTION # 21
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Checkout and payment modules
B. Management of opportunities
C. Support end-to-end e-commerce processes
D. Customer credit scoring
E. Delivery of an e-commerce platform

Answer: A,C,E

NEW QUESTION # 22
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

A. Automation Programs
B. Processing Leads and Opportunities
C. Web Page Creation and Generation
D. Smart Analytics
E. Advanced Segmentation

Answer: A,D,E

NEW QUESTION # 23
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

A. Create quotation versions
B. Deliver personalized content
C. Generate product recommendations
D. Route sales orders

Answer: B,C

NEW QUESTION # 24
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