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SAP C_BCSCX_2502 Exam Syllabus Topics:

Section	Objectives
Topic 1: Customer Data, Analytics, and Experience Management	- Customer identity and consent management 1. Data-driven customer engagement 2. Personalization and analytics use cases
Topic 2: Positioning SAP Customer Experience Solutions	- Business value positioning of SAP CX 1. Omnichannel customer engagement 2. Customer experience transformation scenarios
Topic 3: Understanding the SAP Customer Experience Portfolio	- SAP CX portfolio components (Sales, Service, Marketing, Commerce, Customer Data) 1. Solution capabilities and value propositions 2. Use cases across customer journey
Topic 4: Integration Across SAP CX and SAP Business Suite	- Integration with SAP S/4HANA and SAP Business Technology Platform 1. End-to-end process integration 2. Data flow between CX and ERP systems

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q11-Q16):

NEW QUESTION # 11
Your customer is looking for a solution that can be used on a mobile device to execute a guided selling process.
Which SAP Customer Experience solution would you recommend?

A. SAP Commerce Cloud
B. SAP Customer Data Platform
C. SAP Sales Cloud Version 2
D. SAP Emarsys

Answer: C

NEW QUESTION # 12
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
B. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
C. It is a strategy to keep existing solutions in the target system environment by prioritizing.
D. It is a strategy to retain an existing installed base of solutions.

Answer: B

NEW QUESTION # 13
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Agent Desktop
B. Forecasting and Pipeline Management
C. Intelligent Lead Score
D. Case Management
E. Guided Selling

Answer: B,C,E

NEW QUESTION # 14
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

A. Smart Analytics
B. Advanced Segmentation
C. Web Page Creation and Generation
D. Processing Leads and Opportunities
E. Automation Programs

Answer: A,B,E

NEW QUESTION # 15
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
B. Al capabilities empower sales & marketing analysts to accelerate decisions.
C. Business process analysis is available out-of-the-box.
D. SAP Build can be used to create custom apps.
E. SAP Integration Suite is available to integrate applications.

Answer: B,D,E

NEW QUESTION # 16
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