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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Channel and Collaboration Management	- Channel structure and governance - Messaging and collaboration features
Workspace Administration	- User provisioning and identity management - Slack workspace setup and configuration
Troubleshooting and Support	- Common workspace issues resolution - Admin tools and diagnostic capabilities
Security and Compliance	- Authentication and access controls - Data retention and compliance settings
Integrations and App Management	- Slack app installation and management - Salesforce and third-party integrations

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Salesforce Certified Slack Administrator Sample Questions (Q199-Q204):

NEW QUESTION # 199
Tracy works on a marketing team and needs to collaborate with a marketing vendor for a new project being planned in various channels.
To ensure the project is not delayed, Tracy must approve the new member invitations. Which statement is true about roles in this scenario?

A. Tracy should use the Member role for the workspace invite and to approve new members, and she should use the Multi-Channel Guest role for the marketing vendor.
B. Tracy should use the Admin role for the workspace invite and to approve new members, and she should use the Multi-Channel Guest role for the marketing vendor.
C. Tracy should use the Member role for the workspace invite and to approve new members, and she should use the Single-Channel Guest role for the marketing vendor.
D. Tracy should use the Admin role for the workspace invite and to approve new members, and she should use the Single-Channel Guest role for the marketing vendor.

Answer: B

Explanation:
In Slack, Admin roles (Workspace Admin or Org Admin) are required to approve invitations and manage user roles, including inviting guests.
According to Slack's documentation:
"Admins can invite members and guests, approve new invitations, and manage permissions at the workspace or org level. A Multi-Channel Guest is someone who can access multiple channels that an admin selects." Since the marketing vendor needs access to "various channels," the correct guest type would be a Multi- Channel Guest, not Single-Channel Guest. Therefore, Tracy should use the Admin role to invite and approve new members and assign the marketing vendor as a Multi-Channel Guest.
(Reference: Slack Administration Study Guide - User Management Roles and Guest Access)
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NEW QUESTION # 200
A company has recently implemented Slack, and many teams have started to use it instead of email. Admins want to help members be more productive in Slack without overwhelming them with too much training.
Which of the below would be the most effective way to increase members' productivity in Slack?

A. Allow employees to install social apps, like Giphy, that will help attract new Slack members.
B. Show employees how they can request new apps to be installed in Slack.
C. Connect tools they are already using, like Google Calendar or Box, to Slack.
D. Train everyone on how to create Slack integrations.

Answer: C

Explanation:
Slack's recommendation for increasing adoption and productivity states:
"Connect existing tools that users are already familiar with to Slack, so they immediately see value without needing extensive new training." This approach enhances workflows and familiarity, without adding a heavy burden of learning or complex processes.
(Reference: Slack Administration Study Guide - Accelerating Slack Productivity with Integrations)
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NEW QUESTION # 201
You're a Workspace Admin for your organization's Slack Business+ instance. You need to report on the number of both daily and weekly active users within your workspace in the last 30 days.
Where can you find this information?
(Select the best answer.)

A. Org analytics dashboard
B. Message activity analytics
C. Workspace analytics dashboard
D. Analytics members dashboard

Answer: C

Explanation:
According to Slack official documentation:
"Workspace analytics allows Workspace Owners and Admins to view data about members, channels, and activity within the workspace, including daily and weekly active users." The Org Analytics Dashboard (A) is only available in Enterprise Grid. The Analytics Members Dashboard (C) focuses on member-specific stats, and Message Activity Analytics (D) focuses specifically on message data, not user activity overall.
(Reference: Slack Administration Study Guide - Workspace Analytics Overview)
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NEW QUESTION # 202
Your company uses Slack Enterprise Grid.
An employee loses an office device that is logged into Slack.
What should an Org Admin do to mitigate risk?

A. Deactivate the user in Slack, and reactivate them once the device is located.
B. Notify the Workspace Owner(s) for the workspace(s) the user is a member of so they can temporarily remove the user from their workspace(s).
C. Sign member out of the Enterprise Grid org by selecting Sign out of Slack in the admin dashboard.
D. Ask the user to log out of the device by clicking End all sessions in their Slack settings.

Answer: C

Explanation:
Slack's Enterprise Grid security recommendations state:
"Org Admins can remotely sign a member out of all sessions (desktop, mobile, web) via the admin dashboard to immediately prevent further access without deactivating the user." Asking the user (A) is unreliable because they lost the device. Deactivation (B) is extreme if the device may be recovered. Workspace-level action (D) is insufficient for org-wide risk.
(Reference: Slack Administration Study Guide - Managing Lost or Compromised Devices)
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NEW QUESTION # 203
You're an Org Owner hoping to help your admins implement an automated approval process for app and integration requests.
What is the best approach to take?

A. * Create an ordered list of conditional rules for app and integration approvals.
* Enable custom approval status notifications to requesters.
* Create rules at both the Enterprise Grid and workspace level.
B. * Create rules to approve apps and integrations based on their licensing cost.
* Enable custom approval status notifications to requesters.
* Create rules at the workspace level.
C. * Create a list of trusted members for app and integration approvals.
* Enable custom approval status notifications to approvers.
* Create rules at both the Enterprise Grid and workspace level.

Answer: A

Explanation:
Slack automation for app approvals suggests:
"Admins can define conditional rules to automatically approve or restrict apps and integrations and notify requesters of the approval status, while creating rules both at the org and workspace level for flexibility." Listing trusted members (B) does not automate the process. Cost-based approvals (C) are too narrow and risky.
(Reference: Slack Administration Study Guide - Automating App and Integration Approvals)

NEW QUESTION # 204
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