ITIL-4-Specialist-High-velocity-IT PDF Questions [2026]-Right Preparation Materials

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Co-created Value and Assured Conformance	5%	- Governance, risk, and compliance - Relationship management and service design
Topic 2: Fast Development and Delivery	15%	- Software development and testing practices - Architecture management and business analysis - Automation and cloud technologies
Topic 3: Concepts of High-velocity IT	20%	- Characteristics and objectives of high-velocity IT - Digital transformation and IT transformation - Digital products and digital technology
Topic 4: Resilient Operations	10%	- Availability, capacity, and performance management - Service continuity and infrastructure management - Monitoring, incident, and problem management
Topic 5: Valuable Investments	15%	- Strategic alignment and innovation - Portfolio management and investment prioritization
Topic 6: Digital Product Lifecycle and ITIL Operating Model	20%	- Four dimensions of service management - Digital product lifecycle integration - ITIL service value system and service value chain
Topic 7: Fundamental Principles and Concepts	15%	- Design thinking, complexity thinking, and service-dominant logic - ITIL guiding principles - Lean, Agile, DevOps, and continuous improvement

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q22-Q27):

NEW QUESTION # 22
Users are complaining that service desk agents do not listen to them and make assumptions about what their issues are. Which action would BEST help to improve this situation?

Answer:

Explanation:
Improve the training given to the staff of the service desk function

NEW QUESTION # 23
Which statement about service requests is CORRECT?

Answer:

Explanation:
Service requests are submitted via agreed channels

NEW QUESTION # 24
What is the BEST way for a software development organization to encourage ethical behaviours?

A. By running workshops where people discuss scenarios that have ethical significance
B. By using machine learning algorithms to take decisions, instead of relying on people
C. By defining policy that requires ethics to be considered by staff
D. By using agile methods to ensure people focus on the detail of each individual sprint

Answer: A

Explanation:
HVIT places strong emphasis on culture, behaviour, shared understanding, and learning. Ethical behaviour is not created reliably by policy alone. Policy can set expectations, but real ethical capability comes from discussion, reflection, and repeated practice in ambiguous real-world situations.
Workshops that explore ethically significant scenarios help people understand trade-offs, build judgement, and align decisions with organizational values. That is much more effective than simply publishing a policy.
Machine learning does not remove ethical responsibility; it can actually create more ethical risk if used without human judgement. Agile methods help speed and feedback, but they do not by themselves ensure ethical awareness.
So D is best because it develops ethical thinking as a lived organizational capability, which is much more aligned with HVIT culture.
=========

NEW QUESTION # 25
A service provider is starting to design a customer journey. The service provider has documented the utility, warranty, and experience that the service should deliver.
What else do they need to identify before they start to design the journey?

A. Potential risks to the customer journey
B. Key performance indicators for measuring success
C. Specific technical requirements for the service
D. Outcomes that are needed from the service

Answer: D

NEW QUESTION # 26
A service consumer has asked a commercial service provider to develop a new document storage service. The service consumer has a limited budget and the employees that will use the service have a long list of requirements.
Which is the BEST approach for collecting the requirements?

A. Work with the users to establish a set of requirements and involve the customer in clarifying and agreeing on the requirements
B. Focus only on the most critical requirements to reduce costs
C. Use standard templates to define requirements without user input
D. Postpone the requirements gathering until a budget increase is approved

Answer: A

NEW QUESTION # 27
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