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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Analytics & Insights10%- KPI measurement
  • 1. Report on business outcomes
  • 2. Define success metrics
- Configure analytics features
  • 1. Sales Cloud Einstein features
  • 2. Forecasting configuration
  • 3. Einstein Analytics basics
Topic 2: Planning & Solution Design25%- Design user adoption strategy
  • 1. Change management
  • 2. Training requirements
- Design Sales Cloud solution
  • 1. Design account and contact management
  • 2. Design opportunity management
  • 3. Design lead management process
- Define data model requirements
  • 1. Custom objects design
  • 2. Field-level security
  • 3. Record types and page layouts
Topic 3: Salesforce Configuration25%- Implement automation
  • 1. Flow Builder
  • 2. Process Builder
  • 3. Approval processes
- Configure reporting and dashboards
  • 1. Standard and custom reports
  • 2. Custom report types
  • 3. Dashboard components
- Set up Sales Cloud features
  • 1. Configure lead scoring
  • 2. Set up Salesforce Engage
  • 3. Configure Einstein Activity Capture
Topic 4: Integration & Optimization15%- Performance optimization
  • 1. Lightning Experience optimization
  • 2. Salesforce Mobile app configuration
- Integration requirements
  • 1. Calendar integration
  • 2. Third-party integrations
  • 3. Email integration
- Ongoing support and maintenance
  • 1. Release management
  • 2. User adoption monitoring
Topic 5: Migration & Data Management10%- Data quality management
  • 1. Matching rules
  • 2. Duplicate rules
- Data migration strategy
  • 1. Data validation rules
  • 2. Data mapping
  • 3. Data loader configuration
Topic 6: Customer Discovery15%- Conduct discovery sessions
  • 1. Understand sales methodology
  • 2. Capture success criteria
  • 3. Document pain points and challenges
- Determine the scope and business objectives
  • 1. Assess current business processes
  • 2. Identify key stakeholders
  • 3. Define business requirements

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q56-Q61):

NEW QUESTION # 56
Which best describes the Salesforce Automation feature "Data Validaction" ?

Answer: F


NEW QUESTION # 57
Sales managers at Cloud Kicks want to create a sales dashboard of key performance indicators (KPIs) to measure day-to- day operations.
Which key metric should the consultant include in the dashboard?

Answer: C

Explanation:
For day-to-day operations, sales managers can benefit from tracking the number of outbound calls made, as this reflects sales activity levels and engagement with leads or customers. This metric is actionable and provides insight into the volume of sales efforts, which is useful for daily KPI tracking.
* Outbound Calls as a Sales Activity Metric: Outbound calls are a direct measure of sales reps' efforts to reach out to leads and customers. This can help managers understand daily productivity and assess whether activity levels are aligned with sales goals.
* Direct Impact on Sales Performance: A high number of outbound calls can correlate with increased opportunities and potential sales, making it a valuable metric for daily operations.
Option B (number of updated opportunities) reflects opportunity management but may not directly correlate with daily activity, and Option C (MQLs) focuses more on marketing rather than sales activities. For guidance on creating sales dashboards, refer to Salesforce's Sales Analytics documentation.


NEW QUESTION # 58
Cloud Kicks has configured Account Teams and is ready to go live in Production.
How should the consultant migrate Account Team configuration to Production?

Answer: C


NEW QUESTION # 59
A Contact Center Manager is implementing a new customer care program and wants to specifically measure
customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers

Answer: A,D,E


NEW QUESTION # 60
Cloud Kicks (CK) acquired a company. The VP of technology wants to migrate all the sales data into CK's Salesforce instance.
Which data migration sequence should the consultant recommend for the objects?

Answer:

Explanation:
Accounts, Contacts, Opportunities, Products, Product Line Items, Cases, Leads, Campaigns


NEW QUESTION # 61
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