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ServiceNow CIS-HR Exam Syllabus Topics:

Section	Weight	Objectives
HR Journeys and Lifecycle Events	20%	- Activity Sets and triggers - Onboarding / Offboarding / Transfers - Journey Designer - Lifecycle event configuration
HR System Architecture	30%	- HR data model (HR Case, HR Profile, tables) - HR criteria and targeting - HR services and catalog structure - HR Service Delivery architecture
Security and Data Protection	20%	- Confidential HR data handling - HR data security model - Contextual security for HR cases - Role-based access control
Core HR Applications and Employee Center	30%	- HR Administration - HR Dashboards and Reporting - HR Case Management - Employee Center configuration

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ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q97-Q102):

NEW QUESTION # 97
If an HR Service will only be used internally by HR professionals, what is the minimum configuration needed?

A. HR Service and HR Template.
B. HR Service, HR Template, Record Producer, and Lifecycle event type.
C. HR Service, HR Template, and Record Producer.
D. HR Service.

Answer: D

Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-release-notes/page/release-notes/hr-service-delivery/hr-service-delivery-rns.html

NEW QUESTION # 98
In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?

A. Client Rules
B. Matching Rules
C. Escalation Rules
D. ACLs

Answer: B

Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product
/customer-service-management/task/t_CreateAnAssignmentRule.html

NEW QUESTION # 99
The Knowledge bases searched for the Knowledge results section on an HR Case are determined by what?

A. HR Criteria configuration
B. Knowledge Management configuration
C. HR Service configuration
D. Contextual Search configuration

Answer: A

NEW QUESTION # 100
With the I18N: Knowledge Management Internationalization Plugin v2 enabled, how are translated Knowledge articles associated with each other so that the user is presented with the article in the selected language?

A. Affected Products related list
B. Translated Versions related list
C. Article Versions related list
D. Knowledge feedback related list

Answer: B

NEW QUESTION # 101
Which HRSD application limits agent tasking only within the HR department?

A. HR Performance Analytics
B. Employee Center
C. Lifecycle Events
D. Lifecycle Events for Enterprise

Answer: B

Explanation:
The Employee Center (specifically the Pro version in many enterprise contexts) serves as the unified portal for employees to interact with various departments, but within the HRSD framework, it is configured to ensure that HR-specific tasks and data remain within the HR domain. While Lifecycle Events manage the cross-departmental " journey, " the Employee Center provides the interface where these tasks are surfaced to the end-user while maintaining strict back-end separation. This ensures that sensitive HR fulfillment remains restricted to authorized HR personnel, even when the employee is viewing a unified task list that might include IT or Facilities items. This architectural choice supports a seamless employee experience while upholding the rigorous data privacy standards required for Human Resources Service Delivery.

NEW QUESTION # 102
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