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SAP C-BCSCX-2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	SAP Certified Associate - Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C-BCSCX-2502
Certificate Validity Period:	SAP certification stays valid for the current solution release
Exam Duration:	60 minutes
Passing Score:	70%
Available Languages:	English
Related Certifications:	SAP Customer Experience Solutions SAP Certified - Positioning SAP Business Suite
Exam Format:	Scenario-Based, Multiple Response, Multiple Choice
Real Exam Qty:	30
Exam Price:	$200 USD
Sample Questions:	SAP C-BCSCX-2502 Sample Questions
Exam Way:	Online proctored exam or test center delivery
Pre Condition:	Basic understanding of SAP Business Suite and customer experience concepts is recommended
Official Syllabus URL:	https://learning.sap.com/certifications

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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q16-Q21):

NEW QUESTION # 16
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Workzone
B. SAP Business Al
C. SAP Datasphere
D. SAP Customer Data Cloud

Answer: C

NEW QUESTION # 17
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Checkout and payment modules
B. Support end-to-end e-commerce processes
C. Management of opportunities
D. Customer credit scoring
E. Delivery of an e-commerce platform

Answer: A,B,E

NEW QUESTION # 18
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can manage customer segments.
B. You can analyze customer preferences for communication.
C. You can record all master data (customer, products, organization) in a central database.
D. You can migrate data using the Data Workbench.

Answer: B

NEW QUESTION # 19
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Forecasting and Pipeline Management
B. Agent Desktop
C. Case Management
D. Guided Selling
E. Intelligent Lead Score

Answer: A,D,E

NEW QUESTION # 20
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. SAP Build can be used to create custom apps.
B. Business process analysis is available out-of-the-box.
C. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
D. Al capabilities empower sales & marketing analysts to accelerate decisions.
E. SAP Integration Suite is available to integrate applications.

Answer: A,D,E

NEW QUESTION # 21
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