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| Section | Objectives |
|---|---|
| Business Analysis Key Knowledge Areas (Based on BABOK Guide v3) | - Strategy Analysis - Solution Evaluation - Business Analysis Planning and Monitoring - Requirements Life Cycle Management - Elicitation and Collaboration - Requirements Analysis and Design Definition |
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NEW QUESTION # 95
You are preparing the business case for a proposed solution in your organization. You need to identify several components for the business case including an assessment of the risks the solution may contain.
Which one of the following is the best definition of a risk as it pertains to the business case?
Answer: D
Explanation:
Explanation
According to the BABOK Guide, a risk is "an uncertain event or condition that, if it occurs, has a positive or negative effect on one or more project objectives such as scope, schedule, cost, and quality" (p. 10). A risk can have both positive and negative impacts, depending on the perspective of the stakeholders and the objectives of the solution. For example, a risk of adopting a new technology may be that it increases the productivity of the employees (positive) but also requires more training and maintenance (negative). A risk analysis in the business case should consider both the probability and the impact of the risks, as well as the strategies to mitigate or exploit them. References: BABOKGuide, p. 10, 114-115; Certified Business Analysis Professional (CBAP) | Coursera, Course 3, Week 2, Video: "Risk Analysis and Management"
NEW QUESTION # 96
An insurance company wants to increase sales by 15% and customer retention by 10% within 1 calendar year.
Various strategies to achieve this were considered and a restructure to the existing pricing model is selected to help achieve these goals.
A business analyst (BA) works with stakeholders such as actuaries, product specialists, sales staff, risk managers, and underwriters who agree to applying varying levels of discounts to customers based on:
- Total annual premium the customer has with the company (Financial worth)
- Time with the insurance company (Loyalty)
Various financial models are considered but the stakeholders agree that an initial applicable discount is determined based on the customer's overall premium:
The percentage of the maximum possible discount available to the customer is adjusted based on time with the company:
If within the first six months, customer retention increased by 5 % and sales increased by 6%, then when will the desired sales and retention goals be achieved assuming the trend continues at the same pace?
Answer: B
NEW QUESTION # 97
Which of the following types of elicitation allows each stakeholder to freely discuss their role in a particular process?
Answer: C
Explanation:
Explanation
An unstructured interview is a type of elicitation that allows each stakeholder to freely discuss their role in a particular process. An unstructured interview is a flexible and informal conversation that does not follow a predefined set of questions or topics. An unstructured interview allows the interviewer to explore the stakeholder's perspectives, opinions, needs, and expectations in depth. An unstructured interview also allows the interviewer to adapt to the stakeholder's responses and follow new lines of inquiry. An unstructured interview is useful for eliciting tacit knowledge, complex information, and emotional aspects of the stakeholder's role. References: IIBA BABOK Guide v3, section 4.2.5, page 115; CBAP / CCBA Certified Business Analysis Study Guide, chapter 4, page 177; CBAP Sample Questions, question 238.
NEW QUESTION # 98
Which of the following is a conversation between one or more speakers centering on one specific topic?
Answer: B
Explanation:
A presentation is a conversation between one or more speakers centering on one specific topic, such as a business analysis technique, a solution option, or a project status update. Presentations are used to communicate information, persuade stakeholders, or demonstrate a solution. Presentations can be delivered in various formats, such as slides, videos, or posters. Presentations are one of the 50 business analysis techniques described in the BABOKGuide. References:
* BABOKGuide, section 10.41, Presentation
* CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, chapter 8, Elicitation and Collaboration Techniques, page 247
* Certified Business Analysis Professional (CBAP) | Coursera, course 3, Business Analysis:
Elicitation and Collaboration, week 3, Presentation
NEW QUESTION # 99
You are the business analyst for a large project for your organization. Your project has 65 stakeholders and this will greatly increase the complexity of the communication in this project. To demonstrate how complex this project and its communication will be, you show the management the number of communication channels in this project. How many channels exist in this project based on the number of stakeholders?
Answer: D
Explanation:
Explanation/Reference:
Explanation:
NEW QUESTION # 100
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