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SAP C-BCSCX-2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	SAP Certified Associate - Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C-BCSCX-2502
Real Exam Qty:	30
Exam Duration:	60 minutes
Related Certifications:	SAP Certified - Positioning SAP Business Suite SAP Customer Experience Solutions
Exam Price:	$200 USD
Available Languages:	English
Certificate Validity Period:	SAP certification stays valid for the current solution release
Passing Score:	70%
Exam Format:	Multiple Choice, Scenario-Based, Multiple Response
Sample Questions:	SAP C-BCSCX-2502 Sample Questions
Exam Way:	Online proctored exam or test center delivery
Pre Condition:	Basic understanding of SAP Business Suite and customer experience concepts is recommended
Official Syllabus URL:	https://learning.sap.com/certifications

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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q27-Q32):

NEW QUESTION # 27
Which solution can be used to analyze a real-time 360 view of the customer?

A. SAP Customer Data Platform
B. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
C. Enterprise Consent and Preference Management
D. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)

Answer: A

NEW QUESTION # 28
What is SAP Customer Data Cloud designed to do?

A. Manage customer identities, consent, and preferences.
B. Connect information from a single source.
C. Provide multiple views of the customer.
D. Execute end-to-end loyalty campaigns.

Answer: A

NEW QUESTION # 29
Which SAP Customer Experience solution helps accelerate sales cycles and boost conversion rates by leveraging a powerful deal prediction engine?

A. SAP Sales Cloud Version 2
B. SAP Customer Data Platform
C. SAP Customer Data Cloud
D. SAP Emarsys

Answer: A

NEW QUESTION # 30
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It enables organizations to deliver personalized customer engagement data.
B. It provides permanent transparent and personalized data related to maintenance plants.
C. It provides seamless connectivity to teams with the correct information at the right time.
D. It enables processing of accounting data.
E. It provides permanent awareness of customer expectations.

Answer: A,C,E

NEW QUESTION # 31
Which SAP CX solution would you position to process customer issues?

A. SAP Service Cloud Version 2
B. SAP Sales Cloud Version 2
C. SAP Customer Data Cloud
D. SAP Emarsys

Answer: A

NEW QUESTION # 32
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