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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - Data Foundations (CMDB and CSDM) Exam |
| Exam Number: | CIS-DF |
| Real Exam Qty: | 75 |
| Exam Price: | $150 USD (free first attempt until June 2026) |
| Passing Score: | 70% |
| Exam Format: | Scenario-based, Matching / Drag-and-Drop, Multiple Select, Multiple Choice |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 90 minutes |
| Related Certifications: | CIS-SM CIS-DISCO CIS-VR CIS-SAM CIS-SIR CIS-ITSM CIS-HAM |
| Available Languages: | Spanish, Portuguese (Brazil), English, Japanese |
| Recommended Training: | Configuration Management Database (CMDB) Implementation CSDM Fundamentals CMDB Fundamentals |
| Exam Registration: | ServiceNow University Registration Pearson VUE Scheduling |
| Sample Questions: | ServiceNow CIS-DF Sample Questions |
| Exam Way: | Online proctored (Pearson OnVUE) or onsite at Pearson VUE test centers |
| Pre Condition: | Recommended: ServiceNow CSA certification, hands-on CMDB experience, completion of CMDB Fundamentals and CSDM Fundamentals training; mandatory prerequisite for CIS-ITSM, CIS-HAM, CIS-SAM, CIS-DISCO, CIS-SM, CIS-VR, CIS-SIR |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-data-foundations-cmdb-and |
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NEW QUESTION # 37
During a Change request, impact analysis does not show downstream affected services. What is the most likely cause?
Answer: B
Explanation:
Impact analysis depends on correctly defined CI relationships between upstream and downstream components.
NEW QUESTION # 38
A CMDB Administrator wants to run the Services Have Owners Identified playbook to remediate the issues shown in the CMDB Data Foundations Dashboard.
Which remediation plays would be used? (Choose two.)
Answer: A,D
Explanation:
In Data Foundations for CMDB and CSDM, a dashboard indicator (like "Services Have Owners Identified") highlights a data quality condition-in this case, Services missing required ownership information. The playbook-driven remediation model typically follows a practical sequence: first you identify and validate the scope of the issue, then you correct the underlying records so the metric improves and remains sustainable.
The Analyze Data play is used to break down what the dashboard is reporting into actionable detail. It helps determine which Service records are failing the ownership requirement, what ownership fields are missing (for example, service owner / business owner / technical owner depending on configuration), and where the gaps are concentrated (by business unit, environment, lifecycle stage, or service portfolio segment). This ensures the remediation effort targets the correct records and avoids inaccurate assignments.
The Fix Data play is used to perform the actual remediation-populating or correcting the owner attributes on the Service records so accountability is clear and operational processes can route approvals, escalations, and service decisions correctly. In CSDM terms, clearly assigned owners enable proper stewardship of Service Portfolio and Service Offerings and improve downstream outcomes such as incident assignment accuracy, change impact analysis, and reporting reliability.
While Govern Data supports preventing recurrence (policies, controls, ownership model, and stewardship routines) and Report Data communicates progress, the two plays directly used to remediate the dashboard issue are Analyze Data and Fix Data.
NEW QUESTION # 39
A Configuration Management Process Owner is preparing solution options for presentation to technical governance for ingesting custom CIs into the CMDB. The solution must align with best practices, minimize future technical debt, and ensure upgrade compliance.
Which solutions accomplish this? (Choose 2 options)
Answer: B,D
Explanation:
In ServiceNow, ingesting custom CIs must be done with a strong focus on upgrade safety, governance, and long-term maintainability. Data Foundations guidance explicitly discourages repurposing or overloading base classes, as this creates technical debt and upgrade risk.
Option B is a best practice because the CMDB CI Class Models Store delivers ServiceNow- supported CI classes that align with platform evolution. Before creating or extending classes, administrators should verify whether a suitable class already exists or has been introduced in newer releases. This avoids duplication and ensures future compatibility.
Option D is also correct. When no suitable class exists, extending an existing CI class (under the appropriate parent) to add required attributes preserves inheritance, discovery behavior, reporting, and upgrade compatibility. This approach is preferred over creating entirely new, disconnected schemas.
NEW QUESTION # 40
Drag and Drop Question
ServiceNow provides a suite of CMDB management tools designed to effectively ingest, manage, and maintain CIs and relationships.
Drag and drop the design architecture to its management tool. (Some options may not apply.)
Answer:
Explanation:
Explanation:
Agent Client Collector: This is ServiceNow's agent-based approach. It requires a software agent to be installed on the target host to run discovery patterns locally.
Import Sets: This is the traditional, manual way to bring in dat a. You define the source, and the organization builds the logic (Transform Maps) to move that data into the CMDB.
Service Graph Connector: These are found in the ServiceNow Store. They are "certified" integrations built to work with specific third-party vendors (like SCCM or Jamf) with minimal setup.
ServiceNow Discovery: The classic agentless method. It probes the network and uses patterns to identify and map CIs without needing software installed on every machine.
NEW QUESTION # 41
A development team is working on a project where an application will be deployed to many servers. There are several security requirements that must be checked to adhere to lawful regulatory compliance because the application will be holding customer personal data (PII and PCI).
Where in theCSDMshould the development team store the information that will be used to satisfy audits?
Answer: C
Explanation:
Within theCommon Service Data Model (CSDM), regulatory, security, and compliance-related information- especially forPII and PCI-must be modeled at thebusiness and information level, not at the infrastructure or service offering level. The correct location for this data isBusiness Applications combined with Information Objects.
Business Applicationsrepresent the logical applications that support business capabilities and processes. Since compliance obligations (such as GDPR, PCI-DSS, or HIPAA) are assessed based on how the business uses data-not how many servers host the application-this is the correct anchor point for audit-relevant context.
Information Objectsare explicitly designed to capturewhat data is processed, stored, or transmittedby an application, including data classifications such as PII, PCI, PHI, or confidential business data. They allow organizations to document regulatory scope, retention rules, encryption requirements, and audit controlswithout overloading CI recordsor polluting infrastructure classes.
Option A is incorrect because Technical Service Offerings and Groups focus on operational support and service delivery, not regulatory data context. Option C is also incorrect because Customer Service Offerings describe how services are consumed, while databases are technical components; neither is the authoritative place for compliance definitions.
Therefore,Business Applications and Information Objectsare the correct CSDM constructs to support audits and regulatory compliance, makingOption Bthe correct answer.
NEW QUESTION # 42
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