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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: ITIL Service Value System (SVS)	- Continual improvement - Service value chain - Opportunity, demand, and value - Guiding principles - Governance
Topic 2: ITIL Practices Overview	- Technical management practices (e.g., deployment management, infrastructure and platform management) - Service management practices (e.g., incident management, service desk, change enablement) - General management practices (e.g., continual improvement, risk management)
Topic 3: Key Concepts of Service Management	- Value and value co-creation - Products and services relationship - Organizations, service providers, service consumers
Topic 4: Four Dimensions of Service Management	- Partners and suppliers - Information and technology - Value streams and processes - Organizations and people

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EXIN ITIL 4 Foundation Sample Questions (Q109-Q114):

NEW QUESTION # 109
What is the primary focus of business capacity management?

A. Review of all capacity supplier agreements and underpinning contracts with supplier management
B. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
C. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
D. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology

Answer: C

NEW QUESTION # 110
Which is provided by the 'engage' value chain activity?

A. Ensuring that services are operated to meet agreed specifications
B. Ensuring that service components are available when needed
C. Ensuring that stakeholder expectations for quality are met
D. Ensuring that stakeholder needs are understood by the organization

Answer: D

NEW QUESTION # 111
Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

A. IT asset management
B. Service configuration management
C. Deployment management
D. Change enablement

Answer: A

NEW QUESTION # 112
How can a service consumer contribute to the reduction of risk?

A. By ensuring that the service provider's resources are correctly configured
B. By managing the detailed level of risk on behalf of the service provider
C. By providing the service in accordance with requirements
D. By fully understanding their own requirements for the service

Answer: D

NEW QUESTION # 113
Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?

A. Incident management
B. Monitoring and event management
C. Service request management
D. Change enablement

Answer: B

NEW QUESTION # 114
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