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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Software Troubleshooting	23%	- Application and security troubleshooting 1. Application crashes and errors 2. Installation and compatibility problems 3. Security-related issues and fixes - Mobile device troubleshooting 1. Connectivity and synchronization issues 2. Performance and battery problems 3. App and OS update failures - Operating system issues 1. System crashes and performance issues 2. Boot errors and startup problems 3. Update and driver failures
Topic 2: Security	28%	- Security fundamentals 1. Zero Trust concepts 2. Permissions and access control 3. Authentication and authorization - Network and application security 1. Encryption technologies 2. Firewalls and security appliances 3. Wireless security protocols - Threats and mitigation 1. Data protection and disposal 2. Social engineering prevention 3. Malware types and removal
Topic 3: Operating Systems	28%	- Mobile operating systems 1. Mobile device management 2. App installation and security settings 3. Android and iOS configuration - macOS, Linux, and Chrome OS basics 1. Installation and navigation 2. System configuration and maintenance 3. Command-line operations - Windows installation, configuration, and management 1. Device drivers and system updates 2. Windows 10/11 features and settings 3. File systems, partitions, and storage management 4. Command-line tools and scripting
Topic 4: Operational Procedures	21%	- Communication and professionalism 1. Incident reporting 2. SLA management 3. Customer service techniques - Safety and compliance 1. Environmental controls 2. Privacy and regulatory compliance 3. Workplace safety procedures - IT service management 1. Documentation and change management 2. Disaster recovery planning 3. Backup and recovery processes

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q187-Q192):

NEW QUESTION # 187
A technician needs to automate the process of mapping a network drive to a specific file share on several legacy Windows workstations. The script must be simple to execute using native Windows command-line tools without requiring the installation of additional frameworks or runtimes. Which of the following script types should the technician use?

A. VB
B. Shell
C. Java
D. Batch

Answer: D

Explanation:
For legacy Windows systems, the simplest and most compatible approach is a Windows batch script using built-in commands like net use . Quentin Docter explains that " Remapping network drives can be done...
with VBScript, PowerShell, Window batch scripts... However, Windows batch script and PowerShell are the most common ," and shows the batch method using net use m: \\server1\files . Because the scenario specifies legacy equipment and simple Windows commands , batch scripting is the best fit: it runs directly under cmd.
exe without needing additional runtimes or frameworks that may be missing or unsupported on an end-of-life OS.
Mike Meyers' Lab Manual reinforces that " The net use command is a command-line method for mapping network shares ," giving the example net use x: \\server1\research . The All-in-One guide provides the same exact mapping approach and emphasizes that net use maps a drive letter to a UNC path.
Therefore, the best script type here is Batch (B) .

NEW QUESTION # 188
A network technician notices that most of the company's network switches are now end-of-life and need to be upgraded. What should the technician do first?

A. Schedule the change
B. Approve the change
C. Implement the change
D. Document the change

Answer: D

NEW QUESTION # 189
A technician needs to disable guest log-ins on domain-joined desktop machines. Which of the following should the technician use?

A. Microsoft Management Control
B. Firewall
C. MSConfig
D. Group Policy

Answer: D

Explanation:
Group Policyis the standard administrative tool for enforcing security and configuration settings across domain-joined systems, including disabling guest accounts.
FromQuentin Docter - CompTIA A+ Study Guide:
"Disabling guest accounts and applying consistent security policies across multiple machines is best achieved through Group Policy on a Windows domain."

NEW QUESTION # 190
After a recent mobile OS upgrade to a smartphone, a user attempts to access their corporate email, but the application does not open. A technician restarts the smartphone, but the issue persists. Which of the following is the most likely way to resolve the issue?

A. Registering the smartphone with an MDM solution
B. Installing a third-party client
C. Clearing the cache partition
D. Updating the failed software

Answer: D

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Mobile OS updates can sometimes cause compatibility issues with specific apps, including corporate email clients. The most likely resolution is to check for and apply an update to the affected application, especially if it hasn't been updated to support the latest OS version.
B). Registering with MDM might be required for access but wouldn't address app crashes due to incompatibility.
C). A third-party client might help, but it's not the best first step if the default app is expected to work.
D). Clearing the cache can help resolve some minor issues, but updating the app directly addresses compatibility concerns.
Reference:
CompTIA A+ 220-1102 Objective 3.3: Troubleshoot mobile OS and application issues.
Study Guide Section: App compatibility and mobile software updates

NEW QUESTION # 191
A smartphone user unsuccessfully attempts to open an email attachment that includes an unexpected overdue invoice. After that attempt, the user notices performance issues while using the mobile browser and other applications. The user restarts the smartphone, but the issue persists. Which of the following actions would most likely resolve the issue?

A. Uninstalling and reinstalling the mobile browser
B. Deleting the email containing the attachment
C. Wiping the device and resetting it to factory defaults
D. Forcing the smartphone to shut down and restarting it

Answer: C

Explanation:
The scenario strongly suggests the device has been compromised by malware delivered through a social- engineering message (an "unexpected overdue invoice" attachment). After the attempt, the phone shows system-wide performance issues affecting the browser and other apps, and a restart does not fix it-this matches common mobile malware symptoms such as sluggish response time and abnormal behavior that persists across reboots. When symptoms persist beyond a soft reset, the most reliable remediation is to return the device to a known-good state by performing a factory reset (wipe). Quentin Docter explains that a factory reset is much more effective and will remove malware along with applications, and that when a security symptom indicates malware, the device should be factory reset and then protected with antimalware before reinstalling apps.The All-in-One guide similarly teaches an escalation path: stop/uninstall suspect apps, and if these steps don't resolve the behavior, use a factory reset to cleanse the device.#turn27file4 L9-L14# Mike Meyers' Lab Manual also lists factory resets among the key tools for resolving persistent mobile app security issues.
References: Quentin Docter - CompTIA A+ Complete Study Guide (mobile malware symptoms; factory reset removes malware)#turn27file2 L9-L15#; Travis Everett & Andrew Hutz - CompTIA A+ All-in-One Exam Guide (factory reset to cleanse device when symptoms persist)#turn27file4 L9-L14#; Mark Soper - Mike Meyers' A+ Lab Manual (app security troubleshooting tools include factory resets)

NEW QUESTION # 192
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