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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionObjectives
Customer and Business Analysis- Business process understanding
  • 1. Identify process gaps and inefficiencies
    • 2. Analyze current business processes
      - Stakeholder identification and engagement
      • 1. Identify key stakeholders and their roles
        • 2. Elicit business needs from stakeholders
          Solution Assessment and Validation- Testing and feedback
          • 1. User acceptance testing support
            • 2. Feedback incorporation
              - Solution evaluation
              • 1. Assess alignment with business needs
                • 2. Validate solution requirements
                  Agile Methodology in Business Analysis- Agile principles
                  • 1. Collaboration in agile teams
                    • 2. Iterative development concepts
                      - Backlog and sprint participation
                      • 1. Prioritizing backlog items
                        • 2. Supporting sprint planning
                          Requirements Gathering and User Stories- Requirements elicitation techniques
                          • 1. Workshops and interviews
                            • 2. Document analysis
                              - User stories and acceptance criteria
                              • 1. Writing effective user stories
                                • 2. Defining acceptance criteria

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                                  Salesforce Certified Business Analyst Exam Sample Questions (Q284-Q289):

                                  NEW QUESTION # 284
                                  Northern Trail Outfitters (NTO) has completed a project with a third-party event organization platform to enhance its MVP Experience Site. Many features were left in the project backlog. NTO's IT team is beginning a new phase of work on the Experience Site to build additional features requested by business stakeholders and wants to include the items that were left in the backlog in the first phase.
                                  How should the business analyst coordinate the user stories to most efficiently manage the new project timeline?

                                  Answer: C


                                  NEW QUESTION # 285
                                  The Business analyst (BA) at Northern Outfitters (NTO) has gathered preliminary functional requirements for an upcoming Salesforce implementation project. Before translating these requirements into user stories, the BA wants to gain additional perspective, feedback, and detail on the requirements from the NTO team.
                                  Which document should help the BA gather this information?

                                  Answer: A


                                  NEW QUESTION # 286
                                  Universal Containers has chosen to leverage Experience Cloud to create an engaging site for its customers.
                                  The business analyst (6A) leading this project needs to validate that the requirements meet the goal.
                                  What should the BA do to ensure alignment?

                                  Answer: C

                                  Explanation:
                                  Explanation
                                  This answer states that circulating the requirements to stakeholders, incorporating feedback, and obtaining sign-off is what the BA should do to ensure alignment on goals and strategies across NTO's organization for creating an engaging site for its customers using ExperienceCloud. Circulating the requirements to stakeholders means that the BA shares the written statements that describe what the solution must do or have to meet the goals and strategies of NTO's organization with the people who have a significant interest or influence in the project outcome. Incorporating feedback means that the BA revises and updates the requirements based on the comments or suggestions from the stakeholders. Obtaining sign-off means that the BA gets a formal approval or confirmation from the stakeholders that they agree with and accept the requirements.
                                  References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use


                                  NEW QUESTION # 287
                                  The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop.
                                  What should the BA keep in mind during the process?

                                  Answer: C

                                  Explanation:
                                  Explanation
                                  One thing that user stories help the business analyst do is encourage iterative development. Iterative development is an approach that breaks down a project into smaller cycles or iterations, each delivering a working piece of functionality or value to the user. User stories are well suited for iterative development because they are concise, focused, and prioritized based on user needs and value. User stories help to deliver features faster and more frequently, while allowing for feedback and changes along the way. References:
                                  https://trailhead.salesforce.com/content/learn/modules/user-story-creation/learn-about-user-stories


                                  NEW QUESTION # 288
                                  In what phase of the four application lifecycle milestones does this action belong? Communicate Changes, Update Profiles and Communicate end of Changes.

                                  Answer: C

                                  Explanation:
                                  Communicate Changes, Update Profiles and Communicate end of Changes are actions that belong to the Deploy phase of the four application lifecycle milestones. The Deploy phase involves moving changes from one environment to another and ensuring proper communication with stakeholders and end users. The Build phase involves creating solutions using declarative or programmatic tools based on requirements and design specifications. The Test phase involves verifying functionality, performance, security, and usability of solutions using various testing methods and tools. The Plan phase involves defining project scope, objectives, deliverables, resources, timeline, and risks. References:
                                  https://trailhead.salesforce.com/content/learn/modules/application-lifecycle-and-development-models/understand
                                  https://trailhead.salesforce.com/content/learn/modules/application-lifecycle-and-development-models/choose-a-d


                                  NEW QUESTION # 289
                                  ......

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