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| Section | Weight | Objectives |
|---|---|---|
| Configure field service applications | 20–25% | - Configure resources, resource types, and resource roles - Configure incident types, service tasks, and products - Configure core settings and administration areas - Configure service agreements, booking rules, and settings |
| Implement Microsoft Power Platform | 5–10% | - Integrate with Power Apps, Power Automate, and Power BI - Configure and use connected field service and IoT features - Extend functionality with customizations and solutions |
| Manage work orders and customer assets | 25–30% | - Process work order lifecycle: creation, assignment, completion, and closure - Create and manage work orders, work order types, and statuses - Manage work order products, services, and skills requirements - Manage customer assets, asset hierarchies, and service history |
| Schedule and dispatch work orders | 15–20% | - Configure and use resource scheduling optimization (RSO) - Use schedule board, schedule assistant, and resource optimization - Configure scheduling parameters, booking statuses, and requirements - Manage bookings, resource availability, and conflicts |
| Manage the Field Service mobile app | 5–10% | - Customize mobile forms, views, and offline capabilities - Install, configure, and deploy mobile app - Manage mobile user access, security, and synchronization |
| Manage inventory and purchasing | 5–10% | - Process inventory transactions: receive, transfer, adjust, and consume - Manage purchasing, purchase orders, and vendor returns - Configure inventory settings, warehouses, and product catalog |
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NEW QUESTION # 179
You need to advise LitWare administrators on configuring advanced options for inspection requirements.
Which option should you recommend?
Answer: B
NEW QUESTION # 180
You are a new Dynamics 365 for Field Service Administrator for a manufacturing firm.
Your manager has asked you to configure the system to enable scheduling for maintenance of equipment at customer sites. It is against company policy to dispatch resources to sites with known issues such as credit or safety holds. Many site visits may require more than one technician to be sent for the repair.
Which resource scheduling component should be used for each task? To answer, drag the appropriate resource scheduling component to the appropriate task. Each resource scheduling component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
Answer:
Explanation:
Explanation
NEW QUESTION # 181
Your company enabled automatic time entries for all technicians.
You need to explain to the dispatchers when the time entry actuals will be created in the work order process.
In which work order status will this occur?
Answer: D
NEW QUESTION # 182
You are a Dynamics 365 for Field Service Administrator.
You need to add two compressor sub-components to one of the refrigerator customer assets, in the environment and set up the sub-components for the customer asset.
What must you do to properly set up the assets?
Answer: A
NEW QUESTION # 183
You are configuring Microsoft Dynamics 365 for a hotel chain.
The hotel managers want to make traveler reservations by first checking for specific date range availability, and then assigning the traveler to a specific room when they arrive. Furthermore, hotel managers want to overbook the hotel to account for expected cancellations.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 184
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