ITILFNDv5 Testking Exam Questions - ITILFNDv5 Latest Test Discount

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

SectionObjectives
Key Concepts of Service Management- Products and Services
- Value and Value Co-Creation
- Organizations, Service Providers, Service Consumers
ITIL Service Value System (SVS)- Service Value Chain
- Continual Improvement
- Governance
- Guiding Principles
ITIL Management Practices- Technical Management Practices Overview
- Service Management Practices Overview
- General Management Practices Overview
The Four Dimensions of Service Management- Information and Technology
- Organizations and People
- Value Streams and Processes
- Partners and Suppliers

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Peoplecert ITIL Foundation (Version 5) Sample Questions (Q72-Q77):

NEW QUESTION # 72
How do service providers contribute to the creation of service value for consumers?

Answer: B

Explanation:
Service providers contribute to service value by reducing risks and providing specialized resources and capabilities that consumers may not possess, enabling consumers to achieve desired outcomes more effectively.


NEW QUESTION # 73
Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?

Answer: B

Explanation:
Continuous delivery is an approach in which software is built and tested in a way that ensures it is always in a deployable state, allowing it to be released to production at any time once the team makes the decision to do so.


NEW QUESTION # 74
What is the PRIMARY purpose of the 'acquire' activity?

Answer: D

Explanation:
The primary purpose of the acquire activity is to secure and allocate the necessary resources efficiently, so option B is correct. In ITIL, value creation depends on having the right people, technologies, suppliers, components, information, and services available when needed. The acquire activity supports this by sourcing, obtaining, and allocating resources in line with strategy, architecture, and operational demand. It may involve procurement, supplier coordination, access arrangements, or other forms of resource acquisition. Incident recovery belongs more to support.
User onboarding belongs to deliver. Creating prototypes belongs to design. Acquire is important because value streams cannot perform effectively if critical resources are missing, delayed, poor in quality, or misaligned with requirements. It helps ensure that the organization has the inputs needed to build, operate, and improve products and services.


NEW QUESTION # 75
Which of the following statements about value streams is INCORRECT?

Answer: B

Explanation:
Value streams include all activities and stakeholders required to create and deliver value, which can involve suppliers and partners as part of the overall flow of work. Therefore, excluding suppliers is incorrect.


NEW QUESTION # 76
Which is the purpose of the 'transition' activity?

Answer: A

Explanation:
The purpose of the transition activity is to ensure that new or changed products and services are introduced into the operational environment in a controlled and seamless manner, minimizing risk and disruption.


NEW QUESTION # 77
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