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SAP C_C4HCX Exam Syllabus Topics:

Section	Objectives
SAP Sales Cloud & Service Cloud	- Omnichannel engagement scenarios - Customer service management processes - Sales process automation and CRM capabilities
SAP Commerce Cloud	- Storefront and personalization concepts - Product content and catalog management - Extension and integration mechanisms
SAP Marketing Cloud	- Customer data and segmentation - Personalization and journey orchestration - Campaign management and orchestration
Integration and Extensibility	- Extensibility options in SAP CX solutions - SAP Integration Suite concepts - API management and event-driven architecture
Security and Identity Management	- Authentication and authorization concepts - Data protection and compliance in CX solutions
SAP Customer Experience Architecture	- SAP CX solution integration landscape - End-to-end CX architecture principles - Composable enterprise and CX strategy

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q51-Q56):

NEW QUESTION # 51
How can Service Agents take action to improve the reaction times of a case in SAP Service Cloud?
Note: There are 2 correct answers to this question.

A. They can modify the Resolution Due On field.
B. They can assign a different team to the case.
C. They can escalate the case.
D. They can change the service level determination rules.

Answer: B,C

NEW QUESTION # 52
Which SAP Build components can be used to create low-code/no-code based projects?
Note: There are 3 correct answers to this question.

A. SAP Build Apps
B. SAP Build Process Automation
C. SAP Build Code
D. Low-Code-No-Code Composer Integration
E. SAP Build Work Zone

Answer: A,B,E

NEW QUESTION # 53
What are some SAP recommended guiding principles to achieve clean core operations?
Note: There are 3 correct answers to this question.

A. Establish an organizational structure, technical foundation, and transformation methodology for clean core.
B. Establish regular housekeeping tasks and procedures.
C. Establish release management.
D. Define roles and responsibilities as part of a process transformation office.
E. Integrate clean core practices in the end-to-end value process chain.

Answer: A,C,D

NEW QUESTION # 54
Which of the following are valid in-app extensibility options for SAP Sales Cloud (version 1)?
Note: There are 2 correct answers to this question.

A. SAP Cloud Applications Studio
B. Mashups
C. Key User Tools
D. Events

Answer: A,C

NEW QUESTION # 55
You are about to perform a deployment in SAP Commerce Cloud Portal.
Before proceeding, which elements must you set values for?
Note: There are 3 correct answers to this question.

A. Target Environment
B. Source Data
C. Platform Update Mode
D. Restore Mode
E. Deployment Mode

Answer: A,C,E

NEW QUESTION # 56
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