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| Section | Weight | Objectives |
|---|---|---|
| Interaction Design | 14% | - Defining user flows and interactions - Creating wireframes and prototypes - Designing effective page layouts |
| Discovery | 13% | - Analyzing existing user experiences and identifying gaps - Determining business needs and user needs - Identifying customer experience objectives and goals |
| Salesforce Lightning Design System | 13% | - Applying SLDS components and patterns - Identifying the purpose and resources of SLDS |
| Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Information Architecture | 12% | - Designing site maps and navigation structures - Creating effective labeling and categorization systems |
| Configuration and Customization | 10% | - Understanding declarative customization options for UX - Configuring Lightning pages and apps for optimal UX |
| UX Fundamentals | 16% | - Describing the user-centered design process - Identifying user interface design principles - Understanding accessibility standards and guidelines |
| Testing | 11% | - Planning and conducting usability testing - Analyzing testing results and making recommendations |
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NEW QUESTION # 162
Cloud kicks wants to hire a deal closer.
Which three activities wouldsomeone in this role do each day?
Choose 3 answers
Answer: A,D,E
Explanation:
A deal closer is someone who is responsible for closing sales deals with prospects and customers. They need to update existing prospect and customer records to keep track of their interactions and status. They also need to log activities such as calls, emails, and notes to document their communication and follow-ups. They also need to review and work through their list of leads or opportunities to prioritize their tasks and identify the best prospects to focus on. These activities are essential for a deal closer to manage their pipeline and achieve their sales goals. Creating cases from issues and customizing and administering Salesforce are not activities that a deal closer would do each day. These are more likely to be done by a customer service agent or a Salesforce administrator, respectively.[Salesforce Certified User Experience Designer Exam Guide], [UX Designer Certification Prep: User Research], [UX Designer Certification Prep: User Roles and Personas]
NEW QUESTION # 163
A UX Designer is going to create a custom app for a new team of service agents. Which part of the user interface specific to the app could be customized?
Answer: A
Explanation:
The study guide identifies B. Tabs within the app's navigation bar as the customizable app-specific user- interface element.
A custom Lightning application is intended to provide a navigation environment tailored to the users and tasks associated with that app. The navigation bar is therefore an important configuration surface because it determines which tabs and destinations users can access directly while working within the application.
For a new team of service agents, selecting the appropriate navigation tabs can expose the objects and resources they need frequently while avoiding irrelevant destinations. This supports task efficiency and reduces unnecessary navigation.
Option A refers specifically to utility items for a mobile view. That is not the app-specific customization identified by the study guide in this scenario.
Option C refers to changing icons for custom objects. The question asks which part of the user interface specific to the app can be customized, and the answer key points instead to the navigation structure.
The UX principle is that an application should reflect the workflow of its intended audience. Configuring its navigation tabs allows the designer or administrator to prioritize the Salesforce destinations most relevant to those service agents.
Study Guide reference/topics: Lightning apps, navigation bar, tabs, service-agent UX, Declarative Design.
NEW QUESTION # 164
Cloud Kicks has asked its UX Designer to optimize its Salesforce instance to help the IT help desk team quickly resolve queued Case. The requirements include:
* The ability to view their Case queue while working a particular Case.
* A persistent place to create Notes.
Which two Salesforce configuration features should be recommended?
Choose 2 answers
Answer: C,D
Explanation:
A docked utility bar is a Salesforce configuration feature that allows users to access common productivity tools, such as notes, history, or macros, from a fixed footer at the bottom of the screen1.A list view - split view is a Salesforce configuration feature that allows users to see a list view and a record side by side in a split-screen layout2. These two features can help the IT help desk team quickly resolve queued cases by providing them with a persistent place to create notes and the ability to view their case queue while working a particular case. Dynamic forms and activity timeline are not relevant for this scenario, as they do not address the requirements of the IT help desk team.
NEW QUESTION # 165
A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries.
Which two design considerations should be made when planning for this site?
Answer: A,D
Explanation:
The two design considerations that should be made when creating a customer support site in Experience Builder that will be internationalized across 12 different countries are:
Countries may read text in a different direction (right to left vs. left to right) and layouts will need to be adjusted. This is because some languages, such as Arabic and Hebrew, are written from right to left, while others, such as English and French, are written from left to right. This affects not only the text alignment, but also the placement of UI elements, such as buttons, menus, icons, and images. To accommodate different reading directions, the site should use a flexible layout that can be mirrored or flipped based on the language setting.This also follows the principle of designing for accessibility and inclusion, which is one of the learning objectives for the Salesforce User Experience Designer certification12 Colors may have different cultural meanings in different countries, changing the intent of UI elements. This is because colors can convey different emotions, associations, and messages depending on the cultural context. For example, red can mean danger, passion, or luck, depending on the country. Therefore, the site should use colors that are appropriate and respectful for the target audience, and avoid colors that may be offensive or misleading.This also follows the principle of designing for the user's context and environment, which is another learning objective for the Salesforce User Experience Designer certification34
1: https://trailhead.salesforce.com/en/content/learn/modules/ux-designer-certification-prep/design-for-accessibility-and-inclusion
2: https://trailhead.salesforce.com/en/content/learn/modules/ux-designer-certification-prep/design-for-the-users-context-and-environment
3: https://www.w3.org/International/questions/qa-scripts
4: https://www.shutterstock.com/blog/color-symbolism-and-meanings-around-the-world
NEW QUESTION # 166
How would a UX Designer differentiate between voice and tone?
Answer: C
NEW QUESTION # 167
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