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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 2	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 3	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q36-Q41):

NEW QUESTION # 36
Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer.
However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A. Model the router as an attribute of the business internet offer with a default value of 'included'
B. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
C. Model the router technical product and decompose it from the business internet offer.
D. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review

Answer: C

Explanation:
If the router included in the business internet offer has no commercial significance, it should be modeled as a technical product and decomposed from the business internet offer. This approach keeps the commercial offer clean and focused on significant elements while ensuring the necessary technical components are included in the order for fulfillment purposes.References:Salesforce Industries Order Management (OM) documentation on product modeling and decomposition.

NEW QUESTION # 37
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?

A. Handle the complex business processes manually outside the IT landscape.
B. Harmonize their business plan to reduce the complexity
C. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
D. Access the entire architecture to identify application that can be decommission.

Answer: B,D

NEW QUESTION # 38
Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

A. Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.
B. Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL
C. Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.
D. Configure a Callout Orchestration item using the enhanced system interface

Answer: A

Explanation:
The best approach for designing an orchestration process that involves an asynchronous operation, such as a provisioning system that can take up to 10 minutes, is to use a callout orchestration item with an asynchronous system interface. This method involves making a callout to the external system (in this case, the provisioning system) and then allowing the external system to perform its operations. The Enterprise Service Bus (ESB) will then do a callback to the orchestration process ' s asynchronous callback URL once the operation is complete. This approach is efficient for operations that are not immediate and require waiting for an external process to complete.References:Salesforce Communications Cloud documentation on orchestration patterns and asynchronous operations.

NEW QUESTION # 39
Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

A. User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets
B. User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
C. Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
D. User, Person Account, Billing Account, Service Account, Contacts, Assets.

Answer: A

NEW QUESTION # 40
The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

A. Design integration procedure that makes both request and returns the result to order Management.
B. Use Data raptor technology to make the request and return the response to order management
C. Design for one callout each request and cache the identifier in memory
D. Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line

Answer: A,D

Explanation:
For integrating with a provisioning system requiring two HTTP requests with a temporary identifier, designing an integration procedure that manages both requests (B) and saving the temporary identifier in a non-assetizable attribute on the fulfillment request line (D) are effective out-of-the-box options. This approach ensures seamless integration while keeping transient data where necessary without impacting the CRM ' s data integrity.References:Salesforce Industries Order Management integration best practices and HTTP callout documentation.

NEW QUESTION # 41
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