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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Predictive Engagement (GPE) Implementation45%- Setup and configuration basics
- Defining customer segments and engagement strategies
- Agent experience and real-time insights
- Creating and managing action maps
- Optimization and continuous improvement
Topic 2: Predictive Routing (GPR) Implementation40%- Data preparation and model training
- Getting started and prerequisites
- Configuration and setup of GPR
- Performance monitoring and reporting
- Testing, validation, and deployment
Topic 3: AI Fundamentals in Genesys Cloud CX15%- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- Core AI concepts for customer engagement
- AI architecture and integration within Genesys Cloud CX

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q113-Q118):

NEW QUESTION # 113
Which data points are critical for running a GPR benefit assessment?
(Choose two)
Response:

Answer: A,D


NEW QUESTION # 114
In the Journey Panel, what does the lightning bolt icon typically indicate?
Response:

Answer: B


NEW QUESTION # 115
Which of the following best defines an "outcome" in GPE?
Response:

Answer: B


NEW QUESTION # 116
Predictive Routing only works for voice interactions and is not supported for digital channels.
(True/False)
Response:

Answer: B


NEW QUESTION # 117
What are two ways to limit when an action map triggers?
(Choose two)
Response:

Answer: A,C


NEW QUESTION # 118
......

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