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ASQ CMQ-OE 認定試験の出題範囲：

トピック出題範囲
トピック 1
  • Measurement: Assessment and Metrics: This section focuses on Data Analysts and covers developing metrics to assess organizational performance against strategic objectives. It emphasizes using data-driven insights for decision-making and continuous improvement. A significant skill assessed is designing performance measurement systems aligned with quality goals.
トピック 2
  • Leadership: This section of the exam measures the skills of Quality Managers and focuses on organizational structures, leadership roles, and change management strategies. It covers techniques for motivating employees, overcoming roadblocks, and fostering teamwork. A key skill measured is implementing leadership techniques to drive organizational goals.
トピック 3
  • Supply Chain Management: This section targets Supply Chain Analysts and focuses on managing supplier relationships, procurement processes, and logistics strategies. It emphasizes collaboration across the supply chain to ensure quality outcomes. A critical skill assessed is evaluating supplier performance for alignment with organizational goals.
トピック 4
  • Quality Management Tools: This section focuses on Process Improvement Specialists and covers quality tools such as process mapping, root cause analysis, and statistical methods. It emphasizes selecting appropriate tools to monitor performance and improve processes. A significant skill assessed is applying quality tools to solve organizational problems.
トピック 5
  • Risk Management: This section measures the skills of Risk Analysts in identifying, assessing, and mitigating risks across various organizational processes. It includes developing contingency plans to address potential disruptions effectively. A key skill measured is implementing risk management protocols to ensure operational continuity.
トピック 6
  • Management Elements and Methods: This section measures the skills of Operations Managers in applying management principles, financial tools, and risk management methods to support quality systems. It also emphasizes knowledge management and communication skills to enhance organizational performance. A key skill measured is using financial tools to evaluate project feasibility.

>> CMQ-OE関連資料 <<

CMQ-OE試験の準備方法｜便利なCMQ-OE関連資料試験｜ハイパスレートのCertified Manager of Quality/Organizational Excellence Exam試験参考書

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ASQ Certified Manager of Quality/Organizational Excellence Exam 認定 CMQ-OE 試験問題 (Q196-Q201):

質問 # 196
On the basis of the trend shown in the chart below, which of the following actions, if any. would be appropriate for a quality manager to take?

正解：A

解説：
The chart provided represents a control chart, which is a statistical process control tool used to monitor process performance over time. In this case, the chart tracks the yield (a measure of output quality) over time.
The control chart has three key lines:
* The central line represents the average yield.
* The upper control limit (UCL) and lower control limit (LCL) define the acceptable range of variation around the average yield.
Interpreting the chart:
* Trend: The yield appears to be decreasing over time, as indicated by the data points moving below the central line.
* Out-of-Control Signals:
* Point sixteen is above the UCL, signaling an out-of-control condition.
* Point four is farther than 2# from the centerline, indicating another out-of-control signal.
* Point eleven is farther than 1# from the centerline, sending a third out-of-control signal.
* Action: Given the declining trend and out-of-control signals, the quality manager should identify the root cause of the yield decline. This involves investigating factors that may be contributing to the decrease in yield and addressing them to improve process performance.
References:
ASQ Certified Manager Of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge Map 2019


質問 # 197
Which of the following tools can be used to conduct a time series analysis of process performance?

正解：D

解説：
The X and s chart (also known as the individuals and moving range chart) is specifically designed for time series analysis. It is used to monitor process performance over time by tracking individual data points (X) and their corresponding moving ranges (s). The X and s chart helps identify trends, shifts, and variations in process performance, making it a valuable tool for analyzing time-dependent data. Other tools listed (Pareto chart, scatter diagram, and histogram) are not specifically designed for time series analysis and serve different purposes in quality management1.
:
The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition. Sandra L.
Furterer and Douglas C. Wood. Published 2021231


質問 # 198
Review the process flow below and determine which step is the process constraint.

正解：B

解説：
Detailed Explanation:
The correct answer is B. Step B.
A process constraint, also called a bottleneck, is the step with the lowest capacity in the overall process. In a sequential flow, the entire system can only produce at the rate of its slowest step.
From the diagram:
* Step A = 9 units per day
* Step B = 3 units per day
* Step C = 20 units per day
* Step D = 17 units per day
* Customer demand = 20 units per day
Since Step B has the smallest processing capacity, it limits the output of the whole process to 3 units per day, regardless of how much capacity the other steps have.
That is why Step B is the process constraint.
Why the other options are incorrect:
A). Step A
Step A can process 9 units per day, which is higher than Step B. Since it is not the lowest-capacity step, it is not the constraint.
C). Step C
Step C can process 20 units per day, which is the highest capacity shown and matches customer demand. It is clearly not the limiting step.
D). Step D
Step D can process 17 units per day, which is also much higher than Step B. Although it is below customer demand, it is still not the smallest capacity in the process.
From a Quality Management Excellence perspective, this question should be answered using direct process evidence and system logic:
* identify the capacity of each step,
* compare the values,
* determine the step that restricts overall throughput.
This follows the Quality Management Excellence approach of using observable data, cause-and-effect reasoning, and selecting the conclusion that is most directly supported by the process information provided.
In practical quality and operational excellence terms, once the constraint is identified, improvement efforts should focus first on that step, because improving non-constraint steps will not significantly increase total system output while the bottleneck remains unchanged.


質問 # 199
Which of the following are methods for mitigating risks?
I. Eliminate the condition that may cause a loss to occur
II. Establish contingency plans
III. Obtain insurance to cover some of the potential risk
IV. Self-insure

正解：D


質問 # 200
The metrics and goals for driving organizational performance should be established on the basis of

正解：C

解説：
The Certified Manager of Quality/Organizational Excellence (CMQ/OE) is a professional who leads and champions process-improvement initiatives in various service and industrial settings. One of the key responsibilities of a CMQ/OE is to establish and monitor customer/supplier relations. By actively involving key customers and suppliers, organizations can gather valuable input that informs the establishment of metrics and goals for driving performance improvement. Understanding customer needs, expectations, and feedback helps organizations set relevant and meaningful performance targets. Similarly, insights from suppliers can contribute to effective supply chain management and overall organizational excellence. Therefore, key customer and supplier input plays a crucial role in shaping performance metrics and goals2.
:
ASQ Certified Manager of Quality/Organizational Excellence
ASQ Manager of Quality/Organizational Excellence Certification CMQ/OE
CMQ/OE Body of Knowledge


質問 # 201
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