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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Co-created Value and Assured Conformance5%- Relationship management and service design
- Governance, risk, and compliance
Topic 2: Valuable Investments15%- Portfolio management and investment prioritization
- Strategic alignment and innovation
Topic 3: Fundamental Principles and Concepts15%- Lean, Agile, DevOps, and continuous improvement
- Design thinking, complexity thinking, and service-dominant logic
- ITIL guiding principles
Topic 4: Resilient Operations10%- Monitoring, incident, and problem management
- Availability, capacity, and performance management
- Service continuity and infrastructure management
Topic 5: Fast Development and Delivery15%- Automation and cloud technologies
- Software development and testing practices
- Architecture management and business analysis
Topic 6: Concepts of High-velocity IT20%- Digital products and digital technology
- Digital transformation and IT transformation
- Characteristics and objectives of high-velocity IT
Topic 7: Digital Product Lifecycle and ITIL Operating Model20%- ITIL service value system and service value chain
- Digital product lifecycle integration
- Four dimensions of service management

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q26-Q31):

NEW QUESTION # 26
A consumer organization is making significant changes to the technologies used by its employees, and is discussing those changes with its service provider.
How can the service provider BEST demonstrate the capability to meet the needs of the consumer organization?

Answer: C


NEW QUESTION # 27
An organization introduced a dedicated team of support agents, which answers questions, provides consultations, and fulfills a range of predefined changes initiated by external users with higher levels of subscription.
Which practice ensures effective fulfillment of these service actions?

Answer: D


NEW QUESTION # 28
What should be done FIRST when designing a customer journey?

Answer:

Explanation:
Defining the desired outcome and the value proposition


NEW QUESTION # 29
The IT team in a large enterprise is replacing an important application used for internal communication and collaboration. The team is very enthusiastic about the new application, and believe that it enables new and better ways of working. Pilot users, however, are reluctant to use the new features and just replicate old ways of working in the new system. How can a 'service mindset' improve the situation?

Answer:

Explanation:
By encouraging users to understand the features of the new application, and how it can contribute to achievement of the enterprise&#39;s objectives


NEW QUESTION # 30
An organization ' s efforts to maintain high levels of availability have significantly impacted its ability to make fast and frequent changes.
Which action BEST represents how the ' availability management ' practice can support both of these aims?

Answer: C

Explanation:
This question is about balancing two goals that often seem in tension in HVIT: high availability and high change velocity. Site reliability engineering (SRE) is specifically designed to balance innovation speed with reliability outcomes by using engineering practices, automation, error budgets, observability, and operational learning.
A is only a metric and not a full improvement approach. B is useful, but event automation alone does not provide the broader balancing mechanism between reliability and delivery speed. C can be valuable for resilience testing, but SRE is the more complete and operationally integrated answer for supporting both fast change and availability.
Therefore D is best because SRE directly addresses the need to sustain resilient services while enabling rapid and frequent change.
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NEW QUESTION # 31
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