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SAP C_BCSCX_2502 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Understanding the SAP Customer Experience Portfolio35%- Structure and components of SAP CX portfolio
  • 1. Service solutions
    • 2. Sales solutions
      • 3. Customer Data solutions
        • 4. Commerce solutions
          • 5. Marketing solutions
            - Unified offering for customer relationship enhancement
            Topic 2: Integration Across CX Solutions and SAP Business Suite40%- Integration between CX solutions
            • 1. Consistency across customer interactions
              • 2. Efficiency and personalization benefits
                - Integration with SAP Business Suite / S/4HANA
                • 1. Use cases and business scenarios
                  • 2. Integration points and architecture
                    Topic 3: Articulating Value and Business Outcomes25%- Demonstrating impact on customer engagement
                    - Value proposition of integrated CX portfolio
                    - Linking solutions to business goals

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                    SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q16-Q21):

                    NEW QUESTION # 16
                    What are the challenges faced by a Chief Revenue Officer (CRO) persona?
                    Note: There are 3 correct answers to this question.

                    Answer: B,C,D


                    NEW QUESTION # 17
                    Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
                    Note: There are 3 correct answers to this question.

                    Answer: B,C,D


                    NEW QUESTION # 18
                    Which of the following are associated with SAP Sales Cloud Version 2?
                    Note: There are 2 correct answers to this question.

                    Answer: A,C


                    NEW QUESTION # 19
                    Which of the following actions can you perform in SAP Customer Data Cloud?

                    Answer: B


                    NEW QUESTION # 20
                    Your customer wants to sell their products and services through the internet.
                    Which application would you recommend?

                    Answer: C


                    NEW QUESTION # 21
                    ......

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