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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Operational Procedures21%- Documentation and professionalism
  • 1. Use professional communication skills
  • 2. Maintain accurate documentation
  • 3. Follow change management procedures
- Safety and compliance
  • 1. Handle hazardous materials properly
  • 2. Understand environmental impacts
  • 3. Follow workplace safety procedures
- Backup and disaster recovery
  • 1. Implement backup strategies
  • 2. Perform disaster recovery procedures
  • 3. Verify data integrity
Topic 2: Software Troubleshooting23%- Operating system troubleshooting
  • 1. Troubleshoot performance problems
  • 2. Fix application and driver errors
  • 3. Resolve boot and startup issues
- Mobile and application troubleshooting
  • 1. Troubleshoot mobile OS issues
  • 2. Fix application crashes and freezes
  • 3. Resolve connectivity problems
- Security-related troubleshooting
  • 1. Recover compromised systems
  • 2. Resolve unauthorized access issues
  • 3. Identify malware symptoms
Topic 3: Operating Systems28%- File systems and maintenance
  • 1. Perform OS updates and upgrades
  • 2. Configure backup and recovery
  • 3. Manage file systems and permissions
- Windows tools and utilities
  • 1. Manage disks and partitions
  • 2. Use Task Manager and Device Manager
  • 3. Use Command Prompt and PowerShell
- OS installation and configuration
  • 1. Configure macOS and Linux
  • 2. Install and configure Windows
  • 3. Manage mobile operating systems
Topic 4: Security28%- Security fundamentals
  • 1. Apply encryption technologies
  • 2. Configure wireless security
  • 3. Implement authentication and access controls
- Security best practices
  • 1. Implement physical security measures
  • 2. Perform data destruction and disposal
  • 3. Apply least privilege principles
- Threat prevention
  • 1. Prevent phishing and social engineering
  • 2. Secure end-user devices
  • 3. Detect and remove malware

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CompTIA A+ Certification Exam: Core 2 exam dumps & 220-1202 training pdf & CompTIA A+ Certification Exam: Core 2 valid torrent

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q82-Q87):

NEW QUESTION # 82
A user installed a free application from an unofficial application store. Now, their smartphone displays random pop-ups and shows increased data usage. Additionally, the user cannot perform certain actions such as opening banking applications or updating their OS. Which of the following should the user do first to address the security issues on their smartphone?

Answer: C

Explanation:
The symptoms point strongly to a bootleg/malicious application from an untrusted source: random pop-ups (high number of ads), increased data usage (high network traffic/data-usage warnings), and abnormal restrictions such as failing OS updates or blocking access to sensitive apps (unexpected application behavior).
These are specifically listed as common mobile security symptoms associated with malicious apps and untrusted APK sources. When a device shows multiple signs of compromise and normal remediation options (like


NEW QUESTION # 83
A government client asks a technician to expunge several drives that contain confidential information. The technician must follow regulatory compliance. Which of the following is the best option?

Answer: C

Explanation:
Certified third-party destruction provides documented, verifiable proof that drives were destroyed according to regulatory and legal compliance requirements, which is essential when handling government confidential information.


NEW QUESTION # 84
An end user sees frequent onscreen messages from a retail site they visited a week ago. A technician investigates and determines that the pop-up blocker is turned on. Which of the following should the technician do next?

Answer: C

Explanation:
The correct answer is B. Turn off notifications in the browser, because the described behavior matches browser notification abuse, not traditional pop-ups. Modern browsers allow websites to request permission to send notifications. If a user previously allowed notifications from a retail site, the site can continue sending onscreen alerts even when pop-up blockers are enabled.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, browser notification permissions are separate from pop-up blocking settings. Pop-up blockers prevent new browser windows or tabs from opening, but they do not block push notifications that were previously approved by the user. These notifications can persist long after visiting a site.
The Travis Everett & Andrew Hutz - All-in-One Exam Guide explains that one of the first troubleshooting steps for repeated browser messages is to review and disable site notification permissions.
This directly targets the root cause without affecting browser configuration or user data.
The Mike Meyers / Mark Soper Lab Manual reinforces that resetting or reinstalling the browser is an excessive step unless configuration corruption is suspected. Clearing cache removes stored files but does not revoke notification permissions.
Because the messages originate from previously allowed browser notifications, the most appropriate and targeted fix is to disable notifications in the browser, making B the correct answer.


NEW QUESTION # 85
When a user is in the office, web pages are loading slowly on the user's phone. Which of the following best explains this issue?

Answer: C

Explanation:
Degraded network service in the office, such as weak Wi-Fi signal or network congestion, is the most likely reason web pages are loading slowly on the user's phone.


NEW QUESTION # 86
A help desk technician must map a network drive for a new employee as drive Z:. The share is named procedures, and it is hosted on the company server COMPTIA_DATA, which has the IP address of 192.168.88.15. Which of the following should the technician type as the path in the drive mapping configuration window?

Answer: B

Explanation:
Windows network shares use a Universal Naming Convention path in the format \\server\share.
The server name is COMPTIA_DATA, and the shared folder is procedures.


NEW QUESTION # 87
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