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SAP C-FSM-2601 Exam Syllabus Topics:

Section	Weight	Objectives
Analytics and Reports	<10%	- Access and use reporting tools - Generate and interpret reports for decision-making
Architecture and Administration	11% - 20%	- Architectural components of SAP FSM - Company settings, permissions, and business rules configuration
Customer Self-Service	<8%	- Service request creation and execution - Self-service portal and process flow
Smartforms	8% - 12%	- Create and manage Smartform templates - Features and use cases of Smartforms
Planning and Dispatching	11% - 20%	- Features of planning and dispatching module - Create, assign, and manage service calls and resources
Integrations	<8%	- End-to-end integration scenarios - Integration with SAP and third-party systems
Mobile SAP Field Service Management Application	11% - 20%	- Features and capabilities of mobile app - Accept, execute, and close service calls
Master Data Management	<10%	- Components and data model of MDM - Create, maintain, and integrate master data
Crowd Workforce	<8%	- Manage crowd workforce assignments - Concept and benefits of Crowd Service

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SAP Certified - SAP Field Service Management Sample Questions (Q23-Q28):

NEW QUESTION # 23
The Field Service Management Cloud and mobile apps have no limitations in terms of overall database size (data and attachments) and the amounts of records in tables/DTOs.
Choose the correct answer.

A. True
B. False

Answer: B

NEW QUESTION # 24
How does SAP facilitate the cloud transition according to the RISE with SAP transformation journey?
Choose the correct answer.

A. Through a structured customer service protocol
B. By offering marketing insights
C. By considering unique business requirements
D. Offering continuous user training
E. Providing financial incentives

Answer: C

NEW QUESTION # 25
What is the maximum recommended data volume for an autoscheduling run?
Choose the correct answer.

A. (#technicians * #activities) ≤ 75,000
B. (#technicians * #activities) ≤ 90,000
C. (#technicians * #activities) ≤ 100,000

Answer: B

NEW QUESTION # 26
Which statement is true regarding the planning widget?
Choose the correct answer.

A. The planning widget can handle only 1 technician at a time
B. The planning widget can handle only 1 activity at a time
C. An administrator can choose which policy is applied by the planning widget
D. A dispatcher can choose which policy is applied by the planning widget

Answer: C

NEW QUESTION # 27
Which of the following is not a crowd role?
Choose the correct answer.

A. Partner Technician
B. Service Customer
C. Partner Admin/Manager
D. Crowd Owner

Answer: B

NEW QUESTION # 28
......

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