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| Section | Weight | Objectives |
|---|---|---|
| Slack APIs and Development | - API usage and integration
| |
| App Deployment and Infrastructure | - Deployment considerations
| |
| Design the Interactive Flow of Your App | 20% | - Slack app workflow design
|
| Apps in the Slack Platform | 7% | - Slack app fundamentals and workspace automation
|
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NEW QUESTION # 89
You want to ensure that your app offers an effective onboarding experience, so you plan to incorporate a
"help" feature.
What are the two Slack recommended strategies that you could implement in your app?
Answer: B,E
Explanation:
Slack recommends making help accessible where users naturally interact with an application. For conversational applications, Slack's onboarding guidance specifically recommends replying when users request help in the application's DM and responding appropriately when the app is @mentioned. An app mention often indicates that a user either intends to invoke the application or needs guidance, making B directly aligned with Slack's recommendations. The application's Home tab is also an appropriate persistent location for support information and interactive help controls. Current Slack Marketplace UX guidance explicitly recommends making help and support easily accessible as part of the application experience and specifically cites placing support information in the app Home tab. Because Home tabs support Block Kit interactivity, a help button can provide an obvious, reusable entry point to assistance, making C appropriate.
A feedback workflow does not directly provide operational help. Message shortcuts are intended primarily for actions associated with an existing message rather than general application assistance. Sending users unsolicited DMs containing prominent external URLs is also less consistent with Slack's preference for helpful, contextual, non-spammy onboarding. This maps to Design a Great User Experience, covering onboarding, discoverability, App Home, and contextual support.
NEW QUESTION # 90
You are the owner of a publicly available Slack app that has been downloaded by a large number of users.
Some of the users have used the app for a short time and then removed it from their workspaces, but the user data is still being stored, taking up valuable space. You realize that you need to implement logic in your Slack app to listen for an event trigger when a user uninstalls your application.
What event should your Slack app be listening for that will trigger your backend logic to remove a user's data when the app is removed?
Answer: D
Explanation:
Slack provides the app_uninstalled Events API event specifically to notify an application that it has been completely removed from a workspace. Current Slack documentation identifies this as an Events API-only event and states that no OAuth scope is required specifically to subscribe to it. The event payload identifies the application and workspace involved, allowing the application's backend to locate the corresponding installation information and execute cleanup operations. Typical cleanup responsibilities include removing stored installation tokens, workspace configuration, cached identifiers, and customer data that should no longer be retained after the installation relationship ends. Slack may also deliver tokens_revoked events when individual tokens are revoked. However, Slack explicitly notes that the ordering of tokens_revoked and app_uninstalled is not guaranteed. The definitive uninstall lifecycle signal in this question is therefore app_uninstalled. The remaining answer choices are not valid Slack event types for this purpose. Handling uninstall events is important for both application lifecycle management and data minimization. Applications should not indefinitely retain workspace data after the customer has terminated the integration unless a legitimate retention requirement applies. This maps to Design Your Workflows: Spotlight on Slack's APIs, specifically Events API lifecycle events and installation cleanup.
NEW QUESTION # 91
A company wants to integrate their customer service platform with Slack so that every time a new customer service ticket is created, the customer support team is notified.
What is the most appropriate Slack feature to use for this integration?
Answer: A
Explanation:
Implement incoming webhooks to automatically post new ticket alerts in a dedicated support channel Incoming webhooks are ideal for pushing real-time notifications from an external system into Slack. In this case, they can be used to automatically notify the support team in a dedicated channel whenever a new customer service ticket is created, ensuring prompt attention.
Why not the other options:
*Slash commands require manual input and are not suited for automated notifications.
*Periodic checks by a bot may not provide the immediacy required for new ticket notifications.
*Direct messages to individual team members are not efficient for team-wide notifications and can lead to communication gaps.
NEW QUESTION # 92
Your organization plans to develop a Slack app for internal project updates. The app should enable project managers to provide updates and team members to view these updates easily.
What is the best approach for this app?
Answer: A
Explanation:
Implement a modal that project managers can fill out, which then posts the update to a project-specific channel Using a modal for project managers to submit updates ensures a structured format for information. Posting these updates in a project-specific channel allows for easy access and reference by all team members, maintaining organization and clarity.
Why not the other options:
*Periodic updates by a bot might not align with the actual timing of necessary updates.
*It relies on an external tool and does not take full advantage of Slack's capabilities for real-time communication and collaboration.
*Direct messages for each update can be overwhelming and lack the context provided by a channel dedicated to the project.
NEW QUESTION # 93
In which of the following scenarios would using the Slack Audit Logs API be most appropriate?
Answer: C
Explanation:
For monitoring and documenting the installation and removal of apps and integrations within the workspace for security audits The Audit Logs API is an ideal tool for monitoring and documenting the installation and removal of apps and integrations within a Slack workspace, especially for security audits. It helps in ensuring that the workspace remains secure and that all changes to integrations are properly tracked and reviewed.
Why not the other options:
*The Audit Logs API is not intended for customizing the appearance of Slack channels.
*It does not specialize in evaluating team engagement and collaboration.
*The API is not designed for developing custom notification systems based on user activities.
NEW QUESTION # 94
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