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Salesforce ED-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Integration & Analytics13%- Reporting
  • 1. Salesforce Reports & Dashboards
- Third-party Integrations
  • 1. SIS (Student Information System)
Topic 2: Domain Expertise28%- Salesforce.org Product Suite
  • 1. Nonprofit Success Pack (NPSP)
  • 2. Marketing Cloud for Education
- Education Cloud Applications
  • 1. Student Success Hub
  • 2. EDA (Education Data Architecture)
Topic 3: Functional Knowledge18%- Student Lifecycle
  • 1. Admissions
  • 2. Recruitment
  • 3. Retention
- Advancement & Alumni
  • 1. Donor Management
Topic 4: Solution Design23%- Data Model Configuration
  • 1. Academic Program Model
  • 2. Household Account Model
- Security & Access
  • 1. Profiles & Permission Sets
  • 2. Sharing Rules
Topic 5: Implementation Strategies18%- Data Migration
  • 1. Legacy System Migration
- Governance Framework
  • 1. Center of Excellence
  • 2. Release Management

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Salesforce Certified Education Cloud Consultant Sample Questions (Q184-Q189):

NEW QUESTION # 184
The Accessible Education office needs to track accommodations made for students disability and accessibility needs.
How should the consultant design the Salesforce environment to meet the requirement?

Answer: A

Explanation:
The consultant should design the Salesforce environment to meet the requirement of tracking accommodations made for students' disability and accessibility needs by leveraging the Attribute object. The Attribute object is an object in EDA that allows users to store information about a Contact's characteristics, preferences, or needs, such as language, ethnicity, or disability. The consultant can leverage the Attribute object to track accommodations made for students' disability and accessibility needs by creating Attribute records for each student and associating them with their Contact records. Using the Behavior Response object, configuring a custom object, or creating custom fields on the Contact object are not ways to design the Salesforce environment to meet the requirement of tracking accommodations made for students' disability and accessibility needs. Reference:
https://powerofus.force.com/s/article/EDA-Attributes
https://powerofus.force.com/s/article/EDA-Attributes-Create


NEW QUESTION # 185
A university plans to use a sandbox for staff training. Since sandbox environments contain personal information, the university needs a solution that will keep sensitive information anonymous.
What should the consultant recommend to ensure that student information remains private?

Answer: B

Explanation:
Salesforce Data Mask is a solution that the consultant can recommend to ensure that student information remains private in a sandbox environment. Salesforce Data Mask allows the consultant to anonymize or delete sensitive data in a sandbox, such as names, emails, phone numbers, and addresses. Salesforce Data Mask also preserves the data relationships and functionality, so the sandbox can still be used for staff training. Formula Fields, Event Monitoring, and Salesforce Shield are not solutions that can keep sensitive information anonymous in a sandbox. Reference:
https://help.salesforce.com/s/articleView?id=sf.data_mask.htm&type=5
https://www.salesforce.com/products/platform/features/data-mask/


NEW QUESTION # 186
A university has a centralized IT team and a committee that oversees data governance and change management. Recruiters want access to Corporate Relations dat a. Corporate Relations wants access to Executive Education information. The Alumni Relations office wants to work with every department.
Which Salesforce environment strategy should the consultant recommend?

Answer: C

Explanation:
The consultant should recommend one Salesforce environment for all business units as a Salesforce environment strategy for the university. This means that the university will have a single Salesforce org that will support the needs and processes of all the business units, such as Recruitment, Corporate Relations, Executive Education, and Alumni Relations. This can help the university achieve data consistency, visibility, and collaboration across the business units, and leverage the centralized IT team and the data governance and change management committee. The consultant can also help the university implement security and sharing settings to control access and visibility of data for each business unit. Having separate Salesforce environments for each business unit, or for Recruitment or Alumni Relations only, are not Salesforce environment strategies that the consultant should recommend for the university. Reference:
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
https://trailhead.salesforce.com/en/content/learn/modules/org-setup


NEW QUESTION # 187
A college wants to extend its existing Education Data Architecture org to support the Advancement department's fundraising needs.
What should the consultant recommend to meet the requirement?

Answer: B

Explanation:
Nonprofit Success Pack (NPSP) is a solution that the consultant can recommend to meet the requirement of extending EDA org to support fundraising needs. NPSP is built on top of EDA and provides features such as donations management, gift processing, donor engagement, and reporting. Gift Entry Manager, Giving Pages, and Elevate are not solutions that can extend EDA org to support fundraising needs, but rather tools that can work with NPSP to enhance the fundraising experience. Reference:
https://www.salesforce.org/education/education-cloud-for-advancement/
https://www.salesforce.org/nonprofit/nonprofit-success-pack/


NEW QUESTION # 188
A university is interested in the Student Success Hub Tableau Accelerator. Which object should the consultant recommend to ensure there is data?

Answer: C

Explanation:
The Appointment Attendee object in Student Success Hub is used to track the students and support staff who attend an appointment1. The Student Success Hub Tableau Accelerator uses data from this object, along with other objects such as Alert, Appointment, Case, Contact, Course Connection, Course Offering, Program Enrollment, Term, and User, to create visualizations of student and support staff data2. The Behavior Incident object is not part of Student Success Hub or the Tableau Accelerator. The Availability Topic object is used to categorize the availability of support staff for appointments1, but it is not used by the Tableau Accelerator. Reference:
1: EDA Object Reference - Salesforce3
2: Analyze Student Success Data with the Tableau Accelerator - Salesforce4


NEW QUESTION # 189
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