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SAP C_C4HCX Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Intelligent Enterprise and Innovation10%- AI and automation in CX solutions
- Emerging technologies and roadmap
Topic 2: Solution Architecture Fundamentals15%- Customer Experience strategy and design
- Architecture principles and methodologies
Topic 3: Customer Data and Governance15%- Compliance and data privacy
- Customer data management and identity
- Data analytics and insights
Topic 4: Integration and Extensibility25%- Data flow and system connectivity
- Extensibility options and best practices
- SAP Business Technology Platform (BTP) integration
- SAP Integration Suite
Topic 5: SAP Customer Experience Portfolio Overview20%- SAP Service Cloud
- SAP Sales Cloud
- SAP Commerce Cloud
- SAP Customer Data Cloud
- SAP Marketing Cloud / Emarsys
Topic 6: Project Delivery and Implementation15%- Solution deployment and operations
- Implementation lifecycle and planning
- Performance and scalability

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q66-Q71):

NEW QUESTION # 66
What are key components of the ABAP RESTful Application Programming Model?
Note: There are 3 correct answers to this question.

Answer: A,B,D


NEW QUESTION # 67
What is needed in order to create a registered product in SAP Service Cloud?

Answer: D


NEW QUESTION # 68
What is used in SAP Service Cloud to capture and organize the services of a company in a hierarchical structure?

Answer: B


NEW QUESTION # 69
Which of the following are valid in-app extensibility options for SAP Sales Cloud (version 1)?
Note: There are 2 correct answers to this question.

Answer: C,D


NEW QUESTION # 70
How can Service Agents take action to improve the reaction times of a case in SAP Service Cloud?
Note: There are 2 correct answers to this question.

Answer: C,D


NEW QUESTION # 71
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