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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Security	15%	- Enable multi-factor authentication (MFA) - Configure domain and IP restrictions - Configure security policies and compliance settings - Monitor and audit workspace activity - Manage DLP (Data Loss Prevention) and retention policies
Topic 2: User Lifecycle Management	14%	- Configure user provisioning and deprovisioning - Configure single sign-on (SSO) and identity management - Handle user onboarding and offboarding - Manage user roles and admin roles
Topic 3: App Administration	10%	- Configure app permissions and settings - Understand Slack Connect for inter-organization collaboration - Manage app approvals and app directory - Manage integrations and workflows
Topic 4: Channel & User Group Administration	28%	- Manage default channels and required channels - Implement channel naming conventions and best practices - Manage user groups and channel permissions - Configure channel management policies - Convert public channels to private channels
Topic 5: Fundamentals	9%	- Understand Slack roles and responsibilities - Navigate the Slack Admin console - Differentiate between Slack plans and features
Topic 6: Enabling Slack Success	15%	- Drive organizational collaboration and productivity - Promote best practices and user adoption - Create help channels for user support - Use analytics and reporting to measure engagement
Topic 7: Workspace Administration	9%	- Understand Enterprise Grid organization vs single workspace - Configure workspace-level and org-level policies - Manage workspace settings and configurations

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Salesforce Certified Slack Administrator Sample Questions (Q94-Q99):

NEW QUESTION # 94
As a Workspace Owner on the Slack Business+ plan, you need to set message retention policies for your workspace. You'd like to keep important information in Slack so that employees can search for it, but there are a few channels with messages that you don't need to save for more than one month.
How should you set up your data retention policies?
(Select the best answer.)

A. Set your global message retention policies for one month, and adjust retention settings for important channels to keep everything.
B. Set the retention policy for public channels to keep all messages, and allow members to determine how long they'd like to keep messages in private channels.
C. Set the retention policy for private channels to keep everything, and set the retention policy for public channels to one month.
D. Keep the default retention settings, but set a message retention policy of one month for channels with less important information.

Answer: A

Explanation:
Slack recommends setting a global policy and making specific exceptions where needed:
"Setting a shorter global retention policy and then setting exceptions to keep important messages longer in specific channels gives you flexibility while controlling overall data retention." Default settings (B) would not provide an organization-wide policy. Allowing members to manage private channel retention (C) can be risky. Setting public retention short and private channels to everything (D) doesn't align with best practices for most businesses.
(Reference: Slack Administration Study Guide - Message Retention and Exceptions)
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NEW QUESTION # 95
You're a Workspace Admin on a Slack Enterprise Grid plan.
Your marketing team is working with an external contractor for a new product launch.
The contractor does not have Slack access, and multiple internal teams need to collaborate with them.
Which type of access should you recommend for the contractor?

A. Slack Connect direct message (DM) between the contractor and project lead
B. Full member with access to the marketing workspace
C. Single-Channel Guest with access to one project channel
D. Multi-Channel Guest with access to all relevant project channels

Answer: D

Explanation:
Slack best practices recommend:
"For external users who need access to multiple channels but not the entire workspace, a Multi-Channel Guest account is the ideal solution." Full member access (D) is inappropriate for external users. Slack Connect DMs (B) would not provide full channel collaboration. Single-Channel Guest (C) would limit the contractor unnecessarily.
(Reference: Slack Administration Study Guide - Managing Guest Accounts in Enterprise Grid)
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NEW QUESTION # 96
Your company is conducting an internal security assessment of Slack prior to implementation. Which of the following is true about security in Slack?

A. Slack members can only access Slack when on the corporate network.
B. Slack data is encrypted at rest and in transit.
C. Workspace Admins can see all direct message content at any time through the Admin console.
D. Slack data is stored on your company's servers.

Answer: B

Explanation:
Slack ensures that all customer data:
"Is encrypted at rest and in transit, using industry-standard encryption protocols." Workspace Admins cannot access direct messages unless data exports or eDiscovery tools are properly configured and approved. Slack data is stored on Slack-managed servers (AWS infrastructure) and not on customers' own servers by default. Access is not restricted solely to the corporate network unless additional security tools (like Slack Enterprise Mobility Management or VPNs) are enforced.
(Reference: Slack Administration Study Guide - Security and Compliance Overview)
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NEW QUESTION # 97
Britt is a Workspace Admin who created a public channel called #bread-buds for co-workers who enjoy bread- making.
The company has had new team members join, and the conversation has become more general about all types of carbohydrates. Britt decides it's time to expand the channel. Rather than rename it, Britt creates a new channel #carbohydrate-chats to be inclusive and start fresh with activity. At the same time, Britt wants to keep
#bread-buds so the team can reference baking instructions that have been gathered over the past few years, but she doesn't want anyone posting in it.
What should Britt do?

A. Remove all members from #bread-buds, and invite them to #carbohydrate-chats.
B. Post a message in #bread-buds redirecting everyone to #carbohydrate-chats, and archive #bread-buds.
C. Convert #bread-buds to private, archive it, and direct everyone to #carbohydrate-chats.
D. Delete #bread-buds, reference its messages as needed, and direct everyone to #carbohydrate-chats.

Answer: B

Explanation:
The best Slack practice for retiring an old channel but keeping its content accessible is:
"Post a message notifying members about the transition, then archive the channel. Archived channels are read- only but searchable." Archiving preserves the channel's history while preventing new posts, matching Britt's goals exactly.
(Reference: Slack Administration Study Guide - Managing Channel Lifecycle)
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NEW QUESTION # 98
A company has recently implemented Slack, and many teams have started to use it instead of email. Admins want to help members be more productive in Slack without overwhelming them with too much training.
Which of the below would be the most effective way to increase members' productivity in Slack?

A. Train everyone on how to create Slack integrations.
B. Allow employees to install social apps, like Giphy, that will help attract new Slack members.
C. Show employees how they can request new apps to be installed in Slack.
D. Connect tools they are already using, like Google Calendar or Box, to Slack.

Answer: D

Explanation:
Slack's recommendation for increasing adoption and productivity states:
"Connect existing tools that users are already familiar with to Slack, so they immediately see value without needing extensive new training." This approach enhances workflows and familiarity, without adding a heavy burden of learning or complex processes.
(Reference: Slack Administration Study Guide - Accelerating Slack Productivity with Integrations)
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NEW QUESTION # 99
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