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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Omnichannel Communications	15%	- Media toolbar and agent notifications - Email, chat and CTI configuration - Work routing and queue setup
Service Request Management	25%	- SR categories, assignment rules and routing - Milestones and action plans - Service catalog and entitlements - SR creation, lifecycle and processing
Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Digital Customer Service (DCS)	20%	- Themes, templates and page customization - Authentication, profiles and security - DCS architecture and deployment
Customization, Productivity and Analytics	10%	- SmartText, hotkeys and audit features - Application Composer and extensions - OTBI reporting and integration basics
Fusion Service Overview and Setup	15%	- Functional Setup Manager (FSM) usage - Security model, roles and access control - Service configuration basics

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q47-Q52):

NEW QUESTION # 47
Which statement is correct when describing the process of adding assignment rules from Service Setup?

A. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
B. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
C. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
D. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.

Answer: A

NEW QUESTION # 48
Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A. Reports
B. Fields
C. Object workflow
D. Objects
E. Roles and privileges
F. Icons
G. Themes
H. Exports

Answer: A,B,D,H

NEW QUESTION # 49
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
B. The hierarchical structure of the categories helps to improve the service request classification.
C. Categories facilitate the assignment of an agent to the service request.
D. Filter the selection of the product related to the service request, when filtering by a particular category.
E. Categories determine the steps an agent must follow to close the service request.

Answer: A,B,C

NEW QUESTION # 50
Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A. Verify that Eligible for Service is selected on the product item.
B. Validate that the product item is active and published.
C. Verify that Root Catalog is selected on the product groups.
D. Validate that Allow Duplicate is selected on the product item.

Answer: B

NEW QUESTION # 51
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A. Create a Service Request.
B. Chat with an Agent about a Service Request.
C. View and edit attachments to a Service Request.
D. Add a message to a Service Request.
E. Delete a Service Request.

Answer: A,B,C,E

NEW QUESTION # 52
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