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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Section	Objectives
Reporting and Monitoring	- Performance tracking 1. Business outcome reporting 2. Decision results monitoring
AI and Adaptive Analytics	- Machine learning in decisioning 1. Feature impact and feedback cycles 2. Model usage in NBA - Adaptive models 1. Propensity scoring 2. Outcome prediction and learning loops
Decision Strategies and Configuration	- Real-time decisioning 1. Context handling in real time 2. Event-driven decisioning - Strategy building blocks 1. When, if, and decision shapes 2. Strategy results and propositions
Customer Decision Hub Overview	- Engagement Policy Design 1. Eligibility and applicability rules 2. Constraints and suitability rules - Next-Best-Action (NBA) Framework 1. NBA decision strategies 2. Action prioritization and arbitration
Customer Engagement and Channels	- Omnichannel delivery 1. Customer interaction history 2. Channel configuration

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q10-Q15):

NEW QUESTION # 10
U+ Bank, a retail bank, has recently implemented a project in which qualified customers see mortgage offers when they log in to the web self-service portal.
Currently, only the customers who satisfy the following engagement policy conditions receive the Fifteen- year fixed-rate mortgage offer:
The bank decides to make two changes:
1. Update the suitability condition for the Fifteen-year fixed-rate mortgage offer.
2. Introduce a new offer , Twenty-year fixed-rate mortgage.
The following table shows the new engagement policy conditions for both mortgage offers:

What is the best practice to fulfill this change management requirement in the Business Operations Environment?

A. Create two change requests: one in the Pega Customer Decision Hub portal and the other in the 1:1 Operations Manager portal.
B. Create a single change request in the 1:1 Operations Manager portal.
C. Create two change requests in the 1:1 Operations Manager portal.
D. Create a single change request in the Pega Customer Decision Hub portal.

Answer: B

Explanation:
According to the best practice, a single change request should be created in the 1:1 Operations Manager portal, because both changes are related to the engagement policies and propositions that are managed in this portal. The Pega Customer Decision Hub portal is used to design and test the decision strategies, not the engagement policies and propositions. Verified References: Pega Decisioning Consultant | Pega Academy

NEW QUESTION # 11
MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website.
The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning architect, what must you do to present offers from the two groups?

A. Create a decision strategy at the Issue-level
B. Enable an engagement policy for the second group.
C. Set contact limits for both the groups.
D. Map a real-time container to the Top-level or Issue-level.

Answer: D

Explanation:
To present offers from the two groups, you must map a real-time container to the Top-level or Issue-level. A real-time container is a configuration that defines how to deliver offers and treatments to a specific channel, such as a website or a mobile app. By mapping a real-time container to the Top-level or Issue-level, you can enable all the offers under that level to be available for delivery through that channel. Verified References: Pega Academy - Decisioning Consultant - Configuring real-time containers

NEW QUESTION # 12
U+- Bank has recently implemented Pega Customer Decision Hub. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning architect, you have created the new set of actions, the corresponding treatments, enabled the web channel, and defined a new real-time container trigger in the Next- Best-Action Designer What else do you configure for the new treatments to be present in the next-best-action recommendations?

A. Create a channel strategy specifically for web.
B. Change the generated decision strategy.
C. No need to do anything. The strategy is auto-generated.
D. Modify the Next-Best-Action Framework strategy to cater to the new web channel.

Answer: C

NEW QUESTION # 13
Which of the following reasons explains why a customer might receive an action that they already accepted?

A. The volume constraint is not set to exclude previously accepted offers.
B. The action suitability conditions are not defined.
C. The suppression rules are not defined to exclude previously accepted actions.
D. The actions are filtered based on eligibility.

Answer: A

Explanation:
A customer might receive an action that they already accepted if the volume constraint for that action is not configured to exclude previously accepted offers. This option can be enabled by selecting the Exclude previously accepted actions checkbox in the volume constraint configuration. The action suitability conditions are used to determine whether an action is suitable for a customer based on their propensity, priority, or other criteria, not based on their previous responses. The suppression rules are used to exclude customers from receiving an action based on certain conditions, such as opt-out preferences or recent purchases, not based on their previous responses. The actions are filtered based on eligibility before applying the volume constraints, so this option does not explain why a customer might receive an action that they already accepted. Verified References: Certified Pega Decisioning Consultant | Pega Academy, Volume constraints

NEW QUESTION # 14
A financial institution's NBA team discovers that they need to modify their risk assessment strategy and edit a scorecard used for loan approvals. The team lead reviews the available options in 1:1 Operations Manager to determine the most appropriate approach to implementing these changes.
Which approach should the team lead use to implement these strategy and scorecard modifications?

A. Submit an Other request type in the Customer Decision Hub portal
B. Submit an Update existing action request in 1:1 Operations Manager
C. Submit a Create new action request in 1:1 Operations Manager
D. Create a new revision in 1:1 Operations Manager, followed by a new change request in the Customer Decision Hub portal

Answer: A

NEW QUESTION # 15
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