시험대비1Z0-1064-26높은통과율덤프공부인증공부

Fast2test의 Oracle인증 1Z0-1064-26덤프를 구매하시고 공부하시면 밝은 미래를 예약한것과 같습니다. Fast2test의 Oracle인증 1Z0-1064-26덤프는 고객님이 시험에서 통과하여 중요한 IT인증자격증을 취득하게끔 도와드립니다. IT인증자격증은 국제적으로 인정받기에 취직이나 승진 혹은 이직에 힘을 가해드립니다. 학원공부나 다른 시험자료가 필요없이Fast2test의 Oracle인증 1Z0-1064-26덤프만 공부하시면Oracle인증 1Z0-1064-26시험을 패스하여 자격증을 취득할수 있습니다.

Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Omnichannel Communications	15%	- Email, chat and CTI configuration - Media toolbar and agent notifications - Work routing and queue setup
Service Request Management	25%	- Service catalog and entitlements - SR creation, lifecycle and processing - SR categories, assignment rules and routing - Milestones and action plans
Digital Customer Service (DCS)	20%	- Themes, templates and page customization - Authentication, profiles and security - DCS architecture and deployment
Customization, Productivity and Analytics	10%	- SmartText, hotkeys and audit features - OTBI reporting and integration basics - Application Composer and extensions
Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Fusion Service Overview and Setup	15%	- Service configuration basics - Security model, roles and access control - Functional Setup Manager (FSM) usage

>> 1Z0-1064-26높은 통과율 덤프공부 <<

Oracle 1Z0-1064-26 덤프데모

Fast2test에서 출시한 Oracle인증1Z0-1064-26 덤프는 시험문제점유율이 가장 높은 시험대비자료입니다. 실제Oracle인증1Z0-1064-26시험문제유형과 같은 형식으로 제작된Oracle인증1Z0-1064-26 시험공부자료로서Fast2test덤프의 실용가치를 자랑하고 있습니다.덤프를 공부하여 시험불합격하시면 덤프비용은 환불처리해드립니다.

최신 Oracle Cloud 1Z0-1064-26 무료샘플문제 (Q19-Q24):

질문 # 19
You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

A. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
B. Make them available to employees and agents via My Knowledge.
C. Make them available externally to customers via My Digital Customer Service (DCS).
D. Make them available to external users by giving them access to the internal "My Knowledge" page.
E. Make them available internally to agents as part of the Service Request Knowledge Panel.

정답：A,B,C

질문 # 20
If you want to disable the ability to delete activities for all users, what action should you perform?

A. Remove the "delete activities" privilege from all the roles for users who have this access.
B. Remove the "delete activities" button from all pages used by the users who have this access.
C. Remove the users of the roles who have the "delete activities" access.
D. Remove the "delete activities" role from all the users who have this role.

정답：C

질문 # 21
Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.

정답：D

질문 # 22
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A. Entitlement rules are not valid for the service request.
B. No default coverages are set up.
C. The scheduled process has not been set up.
D. The Starts When criteria of the milestones is not True.

정답：B,C,D

질문 # 23
Which four statements are correct about hotkeys for Action Commands?

A. They can be assigned to a custom action script.
B. They can all be modified.
C. They have default values.
D. They allow a user to escalate a service request.
E. They allow a user to copy a service request.
F. They allow a user to forward a service request.

정답：B,C,D,F

질문 # 24
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