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ServiceNow CIS-HR Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Core Configuration	30%	- HR Document Generation - Virtual Agent for HR - HR Service Administration - HR Service Catalog Configuration
Topic 2: Employee Record Management	20%	- Employee Data Model - Employee Service Center - Onboarding/Offboarding Processes - Employee Documents and Signatures
Topic 3: Designer Integration	25%	- Configurable Workspace Integration - Integration with HCM Systems - Employee Readiness using Workforce Dimensions
Topic 4: HR Case Management	25%	- HR Case Creation and Assignment - HR Case Lifecycle - HR Case Metrics and Reporting - Case Templates and Quick Actions

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ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q93-Q98):

NEW QUESTION # 93
Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.
What else must be done to allow the Script Includes to work in the HR application?

A. You must create a custom ACL to allow the script includes to work.
B. The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.
C. The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.
D. You must change Scope for the script includes to work.

Answer: B

Explanation:
Explanation/Reference: https://hi.service-now.com/kb_view.do?sysparm_article=KB0759087

NEW QUESTION # 94
What role, at a minimum, is required to configure an HR integration source?

A. HR Basic [sn_hr_core.basic]
B. Integrations Admin [sn_hr_integrations.admin]
C. HR Manager [sn_hr_core.manager]
D. HR Admin [sn_hr_core.admin]

Answer: B

Explanation:
When setting up connections between ServiceNow and external HR systems (such as Workday or SAP SuccessFactors), specialized permissions are required. The Integrations Admin [sn_hr_integrations.admin] role is required, at a minimum, to configure an HR integration source. This scoped role grants the necessary privileges to manage the HR Integrations application, including the configuration of source systems, inbound and outbound integration jobs, and data mapping. By using a dedicated role for integrations, ServiceNow ensures that highly technical connectivity settings are separated from general HR administration. This allows an IT or integration specialist to manage the data flow without needing access to sensitive HR profile data or case details, maintaining a secure separation of duties while ensuring that employee data is correctly synchronized across the enterprise landscape.

NEW QUESTION # 95
What kind of records do HR Requests create?

A. HR Problems
B. HR Cases
C. HR Files
D. HR Incidents

Answer: B

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ task/configure-hr-record-producer.html

NEW QUESTION # 96
Only users with which role, at a minimum, may view the confidential data on the HR Profiles table?

A. Profile Writer [sn_hr_core.profile_writer]
B. HR Case Reader [sn_hr_le.case_reader]
C. Profile Reader [sn_hr_core.profile_reader]
D. HR Case Writer [sn_hr_le.case_writer]

Answer: A

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ concept/c_HRProfileSecurity.html

NEW QUESTION # 97
When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail. What are the basic categories used?

A. HR Service, Topic Category, COE.
B. HR Service, Topic Detail, COE.
C. HR Service, Topic Category, Activity Category, Activities, COE.
D. HR Service, Topic Detail, Topic Category, COE.

Answer: D

Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources
/concept/hr-service-categorization.html

NEW QUESTION # 98
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