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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	SAP Certified Associate - Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C_BCSCX_2502
Exam Format:	Scenario-Based, Multiple Choice, Multiple Response
Passing Score:	70%
Exam Price:	$200 USD
Available Languages:	English
Exam Duration:	60 minutes
Real Exam Qty:	30
Certificate Validity Period:	SAP certification stays valid for the current solution release
Related Certifications:	SAP Certified - Positioning SAP Business Suite SAP Customer Experience Solutions
Sample Questions:	SAP C_BCSCX_2502 Sample Questions
Exam Way:	Online proctored exam or test center delivery
Pre Condition:	Basic understanding of SAP Business Suite and customer experience concepts is recommended
Official Syllabus URL:	https://learning.sap.com/certifications

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q24-Q29):

NEW QUESTION # 24
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration value mapping needs to be maintained
B. Integration caters for error handling and monitoring
C. Integration monitoring needs to be centralized
D. Integration between SAP CX and SAP ERP is out-of-the-box
E. Integration is GDPR compliant

Answer: A,B,D

NEW QUESTION # 25
Which SAP CX solution would you position to process customer issues?

A. SAP Service Cloud Version 2
B. SAP Emarsys
C. SAP Sales Cloud Version 2
D. SAP Customer Data Cloud

Answer: A

NEW QUESTION # 26
Which feature is available in SAP Commerce Cloud?

A. Management for intercompany sales processes
B. Bounce management for new prospects
C. Product catalog
D. Case processing with registered products

Answer: C

NEW QUESTION # 27
Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
Note: There are 3 correct answers to this question.

A. SAP Successfactors
B. SAP Analytics Cloud
C. SAP Customer Data Cloud
D. SAP Cloud ALM

Answer: B,C,D

NEW QUESTION # 28
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It provides seamless connectivity to teams with the correct information at the right time.
B. It provides permanent awareness of customer expectations.
C. It enables organizations to deliver personalized customer engagement data.
D. It enables processing of accounting data.
E. It provides permanent transparent and personalized data related to maintenance plants.

Answer: A,B,C

NEW QUESTION # 29
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