Quiz ServiceNow - CIS-ITSM - Useful Test Certified Implementation Specialist - IT Service Management Score Report

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The CIS-ITSM exam is a proctored exam that consists of 60 multiple-choice questions. Candidates are given 90 minutes to complete the exam, and they must score at least 70% to pass. CIS-ITSM Exam is available in multiple languages, including English, French, German, Japanese, and Spanish. CIS-ITSM exam can be taken online or at a testing center.

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The CIS-ITSM certification exam focuses on various areas of ITSM, including incident management, problem management, change management, service catalog, and service level management. CIS-ITSM exam assesses the candidate's ability to configure and customize these modules according to the organizational requirements and industry standards. Certified Implementation Specialist - IT Service Management certification also evaluates the candidate's understanding of ITSM processes, workflows, and reporting capabilities.

ServiceNow CIS-ITSM exam is a certification exam designed to test the knowledge and skills of IT professionals in implementing and managing IT Service Management processes using ServiceNow. CIS-ITSM Exam is intended for individuals who have experience working with ServiceNow and have a deep understanding of IT Service Management processes, including incident management, problem management, change management, and service level management. CIS-ITSM exam covers a wide range of topics, including ServiceNow architecture, configuration, workflows, reporting, and integrations with other systems.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q196-Q201):

NEW QUESTION # 196
What optional Incident table is extended from the Task table?

A. Parent Incident [incident_parent]
B. Major Incident [major_incident]
C. Child Incident [incident_child]
D. Incident Task [Incident_ask]

Answer: D

NEW QUESTION # 197
The Major Incident Management (MIM) application is linked to the Incident Management process but the records have an additional set of States. What are these MI states?

A. Proposed Accepted Rejected Reopened
B. Proposed Received eCAB Convened CIosed
C. New. Work in progress Escalated Communicated
D. Proposed. Accepted Rejected Cancelled

Answer: D

Explanation:
Answer B aligns with the baseline ServiceNow implementation: B. Proposed. Accepted Rejected Cancelled.
Major Incident Management extends the Incident process with controlled candidate promotion and additional major-incident states, roles, communications, and governance. The distinction between proposing a candidate and managing or promoting a major incident is intentional so that broad ITIL users can raise candidates while designated major-incident roles retain process control. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. A. New. Work in progress Escalated Communicated; C. Proposed Received eCAB Convened CIosed; D. Proposed Accepted Rejected Reopened. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Major Incident Management; baseline configuration; roles and access; lifecycle and automation behavior.

NEW QUESTION # 198
Which one of the following incident reports might help managers predict staffing levels required?

A. Incidents Closed per Week
B. Critical Open Incidents
C. Incidents Open per Week
D. Overdue Incidents

Answer: C

NEW QUESTION # 199
Which of the following are valid states for Standard Change requests? (Choose all that apply.)

A. Assess
B. Scheduled
C. Implement
D. Authorize
E. Review

Answer: B,C,E

NEW QUESTION # 200
How to make the problem state move to "Resolved" instead of "Closed" when the "Accept Risk" button is clicked.

A. Modify the logic in the script include "Accept Problem Risk".
B. Modify the state mapping records in the Problem State Mapping table.
C. Modify the logic in the UI Action "Accept Risk".
D. Change the value of problem property "problem.acceptrisk.move_to_closed".

Answer: D

NEW QUESTION # 201
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