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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
User Lifecycle Management	14%	- Handle user onboarding and offboarding - Configure user provisioning and deprovisioning - Manage user roles and admin roles - Configure single sign-on (SSO) and identity management
Fundamentals	9%	- Differentiate between Slack plans and features - Navigate the Slack Admin console - Understand Slack roles and responsibilities
Enabling Slack Success	15%	- Create help channels for user support - Promote best practices and user adoption - Use analytics and reporting to measure engagement - Drive organizational collaboration and productivity
Channel & User Group Administration	28%	- Convert public channels to private channels - Manage user groups and channel permissions - Manage default channels and required channels - Configure channel management policies - Implement channel naming conventions and best practices
Security	15%	- Configure security policies and compliance settings - Monitor and audit workspace activity - Configure domain and IP restrictions - Manage DLP (Data Loss Prevention) and retention policies - Enable multi-factor authentication (MFA)
Workspace Administration	9%	- Manage workspace settings and configurations - Understand Enterprise Grid organization vs single workspace - Configure workspace-level and org-level policies
App Administration	10%	- Configure app permissions and settings - Manage app approvals and app directory - Understand Slack Connect for inter-organization collaboration - Manage integrations and workflows

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Salesforce Certified Slack Administrator Sample Questions (Q101-Q106):

NEW QUESTION # 101
Your company uses Slack Enterprise Grid.
An employee loses an office device that is logged into Slack.
What should an Org Admin do to mitigate risk?

A. Notify the Workspace Owner(s) for the workspace(s) the user is a member of so they can temporarily remove the user from their workspace(s).
B. Deactivate the user in Slack, and reactivate them once the device is located.
C. Sign member out of the Enterprise Grid org by selecting Sign out of Slack in the admin dashboard.
D. Ask the user to log out of the device by clicking End all sessions in their Slack settings.

Answer: C

Explanation:
Slack's Enterprise Grid security recommendations state:
"Org Admins can remotely sign a member out of all sessions (desktop, mobile, web) via the admin dashboard to immediately prevent further access without deactivating the user." Asking the user (A) is unreliable because they lost the device. Deactivation (B) is extreme if the device may be recovered. Workspace-level action (D) is insufficient for org-wide risk.
(Reference: Slack Administration Study Guide - Managing Lost or Compromised Devices)
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NEW QUESTION # 102
You're the Primary Org Owner for your university's Slack Enterprise Grid. You're responsible for launching Slack to first-year students and faculty members.
What is the most efficient way to set up students as full members and faculty members as Workspace Admins?
(Select the best answer.)

A. Use either "Just-in-time" or SCIM provisioning to invite students and faculty members to Slack. Then, create a user group of faculty members and promote that user group in bulk to Workspace Admins.
B. Use SCIM provisioning to create accounts for students and faculty members. Then, update their profile fields to reflect their title by syncing with the SCIM API.
C. Use "Just-in-time" provisioning to allow students and faculty members to create an account upon first login, eliminating the time and effort with onboarding new accounts. Then, promote each faculty member to Workspace Admin.
D. Use SCIM provisioning to create accounts for students and faculty members, and create an identity provider (IdP) group for all faculty members. Then, promote the members of the IdP group in bulk to Workspace Admins.

Answer: D

Explanation:
Slack recommends:
"Using SCIM provisioning combined with IdP group mapping allows organizations to efficiently manage large groups of users and assign roles based on IdP groups." This way, you automate role assignment (faculty as Workspace Admins) while onboarding users. Options A and D don't promote users automatically. Option C is less efficient compared to pre-provisioning via SCIM and group mapping.
(Reference: Slack Administration Study Guide - SCIM Provisioning and IdP Group Mapping)
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NEW QUESTION # 103
You're the Primary Org Owner of your org's Slack Enterprise Grid instance. Your Slack instance is comprised of a Global workspace and six additional workspaces aligned to each business unit.
Your organization's Chief Product Officer (CPO) is looking for an asynchronous way to share and demo a major product release to the entire company.
What is the most efficient way for the CPO to accomplish this?
(Select the best answer.)

A. Start a Huddle in an org-wide announcements channel to screen-share, and present the new product release.
B. Record a Slack Clip in an org-wide announcements channel to screen-share, and present the new product release.
C. Create a public channel in the Product & Engineering workspace for everyone to join and share the new product release announcement in channel.
D. Record a demo outside of Slack and import the file into a multi-workspace channel.

Answer: B

Explanation:
Slack Clips are recommended for asynchronous communication:
"Slack Clips allow users to record video, screen shares, and voice messages directly in Slack, which teammates can view at their convenience." Starting a Huddle (C) is synchronous and not asynchronous. Recording outside Slack (B) and importing is less efficient. Public channels limited to specific workspaces (D) won't reach the entire org unless users join manually.
(Reference: Slack Administration Study Guide - Using Clips for Asynchronous Communication)
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NEW QUESTION # 104
Your company, Alpha Corp, highly prioritizes information security. The company has just set up Slack Connect channels to work with Beta Corp. Slack Connect direct messages (DMs) are disabled at this time.
Given this, your Chief Information Officer (CIO) wants to know whether your organization's users can communicate with external users from Beta Corp using Slack Connect DMs.
What should you tell the CIO?
(Select the best answer.)

A. Alpha Corp users can DM any Beta Corp users that are in the same Slack Connect channels as they are.
B. Alpha Corp users can DM any Beta Corp users now that the two organizations have been connected.
C. Workspace Admins can give access to specific Alpha Corp users to DM with Beta Corp.
D. Alpha Corp users cannot DM anyone from Beta Corp since Slack Connect DMs are disabled.

Answer: D

Explanation:
Slack clearly states:
"If Slack Connect DMs are disabled for your organization, users cannot initiate or receive direct messages from users in external organizations, even if they share Slack Connect channels." Thus, users cannot DM external users if Connect DMs are disabled, regardless of their presence in shared channels. Options A, B, and D incorrectly suggest DMs would still function.
(Reference: Slack Administration Study Guide - Slack Connect Security Settings)
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NEW QUESTION # 105
During a re-org within your organization, the IT department is renamed to Business Technology (BT). Many channels will need to change their prefixes from #it- to #bt-.
The original channel creators are no longer at the organization.
What is the most efficient strategy to ensure the channel prefixes are updated?

A. Write a script using the channels API to rename all channels with "#it-" to "#bt-" in bulk.
B. Use your preference menu to create an automatic keyword notification for IT and BT.
C. Promote members leading the IT to BT department name change initiative to the Channel Manager role in the key channels.
D. Join all public IT channels and request access to private channels in order to update the channel settings.

Answer: A

Explanation:
Slack API best practices specify:
"The channels.rename method within the Slack API allows admins to programmatically rename channels, making bulk updates efficient and standardized." Manually managing through Channel Manager roles (B) or joining channels (D) is slow and error-prone.
Keyword notifications (A) don't rename channels.
(Reference: Slack Administration Study Guide - Managing Channels and Using APIs)

NEW QUESTION # 106
......

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