ServiceNow CSA Lab Questions - Exam CSA Outline

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ServiceNow CSA Exam Syllabus Topics:

SectionObjectives
Topic 1: UCS Archive Creation, Management & Restoration
Topic 2: Configuration Synchronization (Config Sync)- Config sync status verification
  • 1. Identify and resolve config sync errors
    Topic 3: High Availability Pair State Management- Failover state monitoring and reporting
    • 1. Force to offline procedure execution
      • 2. Force to standby procedure execution
        - Device trust verification
        • 1. Verify HA device trust status
          Topic 4: Management Connectivity & Device Status Identification- Management IP and self-IP port lockdown configuration
          • 1. Identify configured management IP address
            • 2. Interpret port lockdown rules for self-IP
              - System status monitoring via GUI and TMSH
              • 1. Interpret dashboard and network map status
                • 2. Parse LCD panel warning indicators
                  Topic 5: Authentication & System Service Configuration- Local and remote authentication methods
                  • 1. User and group access control management
                    - System service status interpretation
                    • 1. Analyze netstat port listening status
                      Topic 6: Log File Utilization for Event & Hardware Troubleshooting- Log message severity and event interpretation
                      - Key BIG-IP log file identification
                      • 1. LTM, secure, and audit log file usage scenarios
                        Topic 7: Device Upgrade Eligibility Assessment

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                        ServiceNow Certified System Administrator Sample Questions (Q372-Q377):

                        NEW QUESTION # 372

                        You are editing a new incident record and would like the Save" Dutton to be located on the Form header.
                        Which action would need to be taken for that button to appear?

                        Answer: B

                        Explanation:
                        To add the Save button to the form header, users need to turn on the system property glide.ui.save_button, which enables the Save button on all forms1. Users can navigate to All > System Properties > UI Properties and search for the property name, then set the value to true1. Alternatively, users can use the sys_properties.list URL suffix and filter by the property name1.
                        References
                        * How to add or enable Save Button on all the forms across a Servicenow Instance - Support and Troubleshooting - Now Support Portal


                        NEW QUESTION # 373
                        ServiceNow contains over 25 different report types. What are some of the types?
                        Choose 5 answers

                        Answer: B,C,D,E,G

                        Explanation:
                        ServiceNow provides over 25 report types to visually represent data for analysis and decision-making. Reports can be charts, tables, or trend graphs, depending on the data set.
                        Correct Answers
                        A . Pie ✅
                        A circular chart that shows proportions within a whole.
                        Example: Distribution of Incidents by category (Hardware, Software, Network).
                        B . Speedometer ✅
                        A gauge-style report that represents values within a range (low to high).
                        Example: Incident SLA Compliance Percentage.
                        C . Odometer ✅
                        A report type similar to a Speedometer, but shows a single metric value.
                        Example: Number of Open Tickets in a Queue.
                        E . Horizontal Bar ✅
                        Displays bars horizontally, ideal for comparing multiple categories.
                        Example: Number of Incidents per Assignment Group.
                        G . Donut ✅
                        Similar to a Pie Chart, but with a hole in the middle.
                        Example: Percentage of Change Requests by Risk Level (Low, Medium, High).
                        Incorrect Answer Choices
                        D . Thermometer ❌
                        Not a standard ServiceNow report type.
                        No official thermometer-style reports exist.
                        F . Semi-Donut ❌
                        Not a standard report type in ServiceNow.
                        ServiceNow supports Pie, Donut, and Speedometer, but not "Semi-Donut".
                        Reference:
                        ServiceNow Documentation: Report Types Overview
                        ServiceNow Reporting Best Practices: Creating and Configuring Reports


                        NEW QUESTION # 374
                        Which one of the following is the correct Link Type to select when creating a module which opens the Record Producer Ul for a user rather than the ServiceNow form UI?

                        Answer: D


                        NEW QUESTION # 375
                        Group records are stored in which table?

                        Answer: B


                        NEW QUESTION # 376
                        When crafting a scoped application that contains flow actions, what is the application called?

                        Answer: D


                        NEW QUESTION # 377
                        ......

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