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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

SectionWeightObjectives
Data and Analytics Management14%- Analytics
  • 1. Reports
  • 2. Dashboards
- Data Management
  • 1. Duplicate Management
  • 2. Import and Export Data
  • 3. Data Quality
Service and Support Applications11%- Customer Support
  • 1. Entitlements
  • 2. Knowledge
  • 3. Case Management
Sales and Marketing Applications12%- Marketing Features
  • 1. Campaign Influence
  • 2. Campaign Management
- Sales Productivity
  • 1. Accounts and Contacts
  • 2. Leads
  • 3. Opportunities
Object Manager and Lightning App Builder20%- Object Customization
  • 1. Record Types
  • 2. Fields and Relationships
  • 3. Custom Objects
- Page Customization
  • 1. Lightning Record Pages
  • 2. Dynamic Forms
Configuration and Setup20%- User Interface Configuration
  • 1. Lightning Experience Settings
  • 2. App Customization
- Company Settings
  • 1. Business Hours and Holidays
  • 2. Organization Settings
  • 3. Fiscal Year Configuration
Workflow and Process Automation16%- Automation Tools
  • 1. Approval Processes
  • 2. Business Process Automation
  • 3. Flow Builder
Productivity and Collaboration7%- Collaboration Tools
  • 1. Activities
  • 2. Chatter
  • 3. Calendar Management

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Salesforce Certified Administrator Sample Questions (Q55-Q60):

NEW QUESTION # 55
Cloud Kicks is Introducing a new shoe model and wants to advertise on TV, radio, print, and social under the banner of a called New Runners. In addition, total statistics for this marketing effort need to be aggregated and visible.
Which feature should the administrator use to implement this functionality?

Answer: D

Explanation:
Explanation
To advertise on TV, radio, print, and social under one banner called New Runners and aggregate total statistics for this marketing effort, an administrator should use Parent campaign field on Campaign object. This field allows creating hierarchical relationships between campaigns by specifying one campaign as parent of another campaign. Parent campaigns roll up statistics from child campaigns such as number of leads generated, amount of revenue won etc. For example, an administrator can create four child campaigns for TV, radio, print and social ads respectively and link them to one parent campaign called New Runners using Parent campaign field. Junction object, lookuprelationship, and master-detail relationship are not features related to Campaign object or hierarchy.
References:https://help.salesforce.com/s/articleView?id=sf.campaigns_parent.htm&type=5


NEW QUESTION # 56
Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation.
Which feature should an administrator use to fulfill this requirement?

Answer: A

Explanation:
Explanation
Case escalation rules allow you to escalate cases based on certain criteria, such as time or priority.
References: https://help.salesforce.com/s/articleView?id=sf.customize_escalation.htm&type=5


NEW QUESTION # 57
The administrator has been asked to automate a simple field update on the account. When a support agentchanges the status of the account to 'Audited', they would like the system to automatically update the Audited date field on the account with today's date.
Which tool should the administrator use to complete this automation?

Answer: C

Explanation:
Explanation
A formula field is a type of field that calculates a value based on an expression or formula that references other fields or constants. For example, a formula field can display today's date by using the TODAY() function. In this case, the administrator can create a formula field on the account object that updates the audited date field with today's date when the status of the account is changed to 'Audited'.
References:https://help.salesforce.com/s/articleView?id=sf.fields_about_formulas.htm&type=5


NEW QUESTION # 58
Universal Containers wants to provide reseller partners with discounted prices on the products they purchase.
How should an administrator configure this requirement?

Answer: C


NEW QUESTION # 59
Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.
What should an administrator configure to provide these insights?

Answer: B


NEW QUESTION # 60
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