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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Software Troubleshooting22%- Device and application troubleshooting
  • 1. Performance optimization
    • 2. Peripheral issues
      - Common OS issues
      • 1. Application crashes and errors
        • 2. Boot issues and recovery
          Topic 2: Operating Systems31%- Windows OS installation, configuration, and management
          • 1. Windows tools and utilities
            • 2. Command-line tools (basic administration)
              - Other operating systems
              • 1. macOS basics
                • 2. Linux fundamentals
                  Topic 3: Security25%- Security practices
                  • 1. Authentication and access control
                    • 2. Wireless security and encryption
                      - Threats and vulnerabilities
                      • 1. Malware types
                        • 2. Social engineering attacks
                          Topic 4: Operational Procedures22%- Safety and environmental procedures
                          • 1. Safety and compliance
                            • 2. E-waste handling
                              - Professionalism and communication
                              • 1. Customer service best practices
                                • 2. Documentation procedures

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                                  CompTIA A+ Certification Exam: Core 2 Sample Questions (Q306-Q311):

                                  NEW QUESTION # 306
                                  Which of the following is used to determine how many active users are currently logged in to the Remote Desktop Services?

                                  Answer: B

                                  Explanation:
                                  Task Manager in Windows allows administrators to view the number of active user sessions connected through Remote Desktop Services under the "Users" tab.


                                  NEW QUESTION # 307
                                  A senior administrator asks a help desk technician to run a set of commands on a remote network switch.
                                  After running the commands, the technician needs to collect the output and provide it to the administrator.
                                  Which of the following should the technician use to fulfill the administrator's request?

                                  Answer: C

                                  Explanation:
                                  The correct answer is C. SSH (Secure Shell), because SSH is the standard method for secure, command-line- based remote management of network devices, including switches, routers, and firewalls. Network switches typically do not provide graphical interfaces, and administrators interact with them using a command- line interface (CLI).
                                  According to the Quentin Docter - CompTIA A+ Complete Study Guide, SSH is widely used to securely access and manage network infrastructure devices. It encrypts all communication between the technician's system and the remote device, protecting credentials and command output from interception.
                                  The Travis Everett & Andrew Hutz - CompTIA A+ All-in-One Exam Guide explains that SSH allows administrators to execute commands remotely and capture text-based output, which can easily be copied and shared for documentation or escalation. This makes it ideal for fulfilling requests that involve running commands and returning results.
                                  The Mike Meyers / Mark Soper Lab Manual clarifies that RDP and VNC are graphical desktop-sharing tools typically used for managing workstations or servers, not network switches. WinRM is used for Windows system management, not network hardware.
                                  Because the task involves secure CLI access to a network switch, SSH is the correct and expected tool, making C the correct answer.


                                  NEW QUESTION # 308
                                  A customer wants to be able to work from home but does not want to be responsible for bringingcompany equipment back and forth. Which of the following would allow the user to remotely access and use a Windows PC at the main office? (Choose two.)

                                  Answer: B,C

                                  Explanation:
                                  Comprehensive and Detailed Explanation From Exact Extract:
                                  To work remotely without physically transporting a workstation, the user needs:
                                  * C. RDP (Remote Desktop Protocol): Allows graphical remote access to a Windows PC at the office.
                                  * D. VPN (Virtual Private Network): Establishes a secure tunnel to access the corporate network remotely, making the internal PC reachable.
                                  A: SPICE is used in virtual machine environments and is not typically used for end-user remote desktop access.
                                  B: SSH is a text-based remote access tool used mostly for Linux systems.
                                  E: RMM (Remote Monitoring and Management) is used by IT administrators for support - not end-user remote access.
                                  F: WinRM is used for Windows remote management via PowerShell, not for full desktop access.
                                  Reference:
                                  CompTIA A+ 220-1102 Objectives 2.2 & 4.4: Compare and contrast security tools and remote access methods.
                                  Study Guide Section: Remote access tools - RDP and VPN for secure remote work


                                  NEW QUESTION # 309
                                  An administrator received an email stating that the OS they are currently supporting will no longer receive security updates and patches. Which of the following is the most likely reason?

                                  Answer: B

                                  Explanation:
                                  Comprehensive and Detailed Explanation From Exact Extract:
                                  When an OS is no longer receiving updates, it is generally because it has reachedend of life (EOL), meaning the vendor has ceased support.
                                  FromQuentin Docter - CompTIA A+ Complete Study Guide:
                                  "End-of-life refers to the point when an OS vendor no longer issues updates or support. Systems at EOL pose security risks and must be upgraded or isolated."


                                  NEW QUESTION # 310
                                  A company executive is currently attending a major music festival with a large number of attendees and is having trouble accessing a work email account. The email application is not downloading emails and also appears to become stuck during connection attempts. Which of the following is most likely causing the disruption?

                                  Answer: C

                                  Explanation:
                                  Large gatherings like music festivals often overwhelm local cellular towers due to the sheer number of devices competing for bandwidth and signal. This congestion can cause mobile applications, such as email clients, to stall or fail when attempting to download messages.


                                  NEW QUESTION # 311
                                  ......

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