ITIL-5-Foundation試験の準備方法｜効率的なITIL-5-Foundation資格取得試験｜信頼的なITIL Foundation (Version 5)ダウンロード

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ITIL ITIL-5-Foundation 認定試験の出題範囲：

トピック出題範囲
トピック 1
  • The ITIL Service Value System (SVS): Explains how guiding principles, governance, value chain activities, and continual improvement work together as one integrated framework.
トピック 2
  • Extension Module: AI Governance (Optional): An optional module addressing ethical, compliant, and responsible AI adoption, covering risk, transparency, and regulatory considerations.
トピック 3
  • The Digital Product and Service Lifecycle: Covers the eight-stage lifecycle model from Discover through Retire replacing ITIL 4's service value chain with end-to-end guidance.
トピック 4
  • Value Co-Creation and Service Relationships: Explores how value is created collaboratively between providers, consumers, and stakeholders while balancing outcomes, costs, risks, and experience.
トピック 5
  • The Four Dimensions of Product and Service Management: Ensures holistic service management by examining People, Technology, Partners, and Value Streams as interconnected factors.
トピック 6
  • Digital Product and Service Management Concepts: Covers how digital products and services create and deliver value across their lifecycle in fast-changing, technology-driven environments.
トピック 7
  • ITIL Management Practices: Introduces the purpose and core concepts of ITIL's 34 management practices across General, Service, and Technical categories.
トピック 8
  • Value Stream Mapping and Management: Teaches how to identify, map, and optimize value streams to improve flow, reduce bottlenecks, and enhance delivery outcomes.
トピック 9
  • ITIL Guiding Principles: Introduces the seven universal principles that guide decision-making and collaboration across any organizational context.

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ITIL Foundation (Version 5) 認定 ITIL-5-Foundation 試験問題 (Q24-Q29):

質問 # 24
Which of the following statements about value streams is INCORRECT?

正解：D

解説：
Option B is the incorrect statement. ITIL does not say value streams should exclude suppliers. In fact, value streams can extend across organizational boundaries and often include interactions with partners and suppliers, especially where third parties contribute to discovery, design, build, transition, operation, delivery, or support. The book presents service networks and cross-organizational workflows as normal features of modern product and service management. ITIL also explains that value streams are context-specific combinations of management activities within the organization's value chain, and that these value streams should be identified, mapped, analysed, and continually improved. This ongoing improvement implies that value streams evolve over time, so option C is true. Since management practices enable and support value chain activities, and these activities are combined into value streams, option D is also true because multiple practices can contribute to a single value stream. Option A is acceptable in the exam sense because value streams are formed from the organization's value chain activities and supported by practices. Therefore, the only incorrect statement is B, because excluding suppliers would contradict ITIL's holistic and cross- organizational view of value creation.


質問 # 25
Which statement regarding the relationship between management practices and value chain activities is correct?

正解：D

解説：
The correct answer is A. ITIL Version 5 explains that value chain activities are activities performed by organizations to manage digital products and services through their lifecycle. Each of these activities is enabled and supported by several management practices. Management practices provide the organizational resources and capabilities needed to perform work and accomplish objectives. They include competencies, processes, methods, techniques, technology tools, and involvement of partners and suppliers. Option B is incorrect because a single management practice may support multiple value chain activities. For example, practices such as continual improvement, relationship management, risk management, and change enablement may contribute to several different lifecycle or value chain activities. Option C is incorrect because practices do not replace value chain activities; they enable them. Option D is incorrect because value chain activities and management practices are closely connected within the ITIL Value System. Together, they support effective, efficient, and value-focused product and service management.


質問 # 26
Which dimension of digital product and service management ensures that people working in an organization have sufficient skills to support anticipated needs?

正解：C

解説：
The best way to verify this is through the description of the "organizations and people" dimension. ITIL says this dimension ensures that the way an organization is structured and managed, together with its roles, responsibilities, and systems of authority and communication, is well defined and supports the overall strategy and operating model. The same section goes on to stress that organizations must identify, acquire, develop, and continually improve the competencies of their people and teams so they can meet current and anticipated needs. This places skills, competencies, leadership, culture, and workforce capability firmly inside the organizations and people dimension. The other dimensions address different concerns. Value streams and processes focus on workflows and how work is organized. Information and technology addresses data, tools, platforms, and technical capabilities. Partners and suppliers covers third-party relationships and agreements.
Because the question is specifically about ensuring that people in the organization have sufficient skills to support anticipated needs, the correct answer is A. That answer is consistent with both the formal definition of the dimension and the detailed subsection on skills and competencies.


質問 # 27
Which ITIL concept includes governance, practices, and continual improvement?

正解：C

解説：
The ITIL concept that includes governance, practices, and continual improvement is the ITIL Value System, so option A is correct. The Value System is the overarching model that shows how all major ITIL components work together to enable value creation. It includes guiding principles, governance, the value chain, management practices, and continual improvement. This integrated structure helps organizations align strategic direction with operational execution while remaining adaptable and focused on value. The deliver and support activities are only two parts of the value chain, not the whole system. A guiding principle is only one component of the Value System. A dimension is a perspective used to ensure holistic consideration.
Therefore, the only option that fully includes governance, practices, and continual improvement is the ITIL Value System.


質問 # 28
Which dimension of product and service management is concerned with relationships with other organizations that are involved in discovery, design and continual improvement of product?

正解：D

解説：
The partners and suppliers dimension is the correct answer because it covers the relationships an organization has with other organizations involved in product and service management. These external organizations may contribute during discovery, design, build, transition, support, or continual improvement. ITIL emphasizes that modern organizations often rely on ecosystems rather than acting alone. This means they must manage contracts, shared responsibilities, dependencies, specialist expertise, performance expectations, and integration across the wider service network. Value streams and processes addresses workflows, not external relationships. Information and technology focuses on data and enabling technologies. Organizations and people focuses on structure, competencies, leadership, and culture. Since the question specifically asks about relationships with other organizations involved in the lifecycle, the relevant dimension is clearly partners and suppliers.


質問 # 29
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今の多士済々な社会の中で、IT専門人士はとても人気がありますが、競争も大きいです。だからいろいろな方は試験を借って、自分の社会の地位を固めたいです。ITIL-5-Foundation認定試験はITILの中に重要な認証試験の一つですが、ShikenPASSにIT業界のエリートのグループがあって、彼達は自分の経験と専門知識を使ってITIL ITIL-5-Foundation「ITIL Foundation (Version 5)」認証試験に参加する方に対して問題集を研究続けています。

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