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| Section | Objectives |
|---|---|
| Topic 1: KPI Taxonomy | - KPI DNA map - Interdisciplinary systemic worldview - KPI use case scenarios |
| Topic 2: KPI Selection at Operational Level | - Operational dashboard - Department scorecard |
| Topic 3: KPI Documentation | - Weights and Indexes - KPI documentation process - KPI documentation form functions - Organizational KPI libraries development - KPI documentation form design |
| Topic 4: KPI Measurement | - Data gathering communication - Change log - KPI report |
| Topic 5: KPIs in Context | - KPIs cascaded to functional area - KPI selection for industry |
| Topic 6: KPI Typology | - Qualitative vs quantitative KPIs - Efficiency vs effectiveness KPIs - Leading vs lagging KPIs |
| Topic 7: Working with Targets | - Targets in practice - Negative behaviors when setting - Challenges in working with targets - KPI documentation processes |
| Topic 8: Data Gathering | - Communication with data custodians - Community of Practice - Data quality dimensions - KPI reporting data sources - Guidelines to improving - KPI activation techniques - KPI activation tools |
| Topic 9: KPI Selection | - KPI selection for organizational scorecard - KPI selection techniques - KPI selection sources |
| Topic 10: KPI Project Coordination | - KPI workshop briefing pack - KPI project plan - Primary and secondary data sources - The business case for KPI implementation |
| Topic 11: The World of KPIs | - Organizational levels - Governance - Challenges in performance measurement - KPIs concept map - The value added by KPIs |
| Topic 12: Data Visualization | - Guidelines to design efficient templates - Usability in terms of visual design - Best practices in scorecard design - Best practices in dashboard design - Scorecard and dashboard examples |
| Topic 13: Understanding KPIs | - KPI lifecycle - SMART objectives decomposed - KPI related terminology |
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15. Frage
Which of the statements below represents a stage of the Value Flow Analysis?
Antwort: C
16. Frage
Which of the following statements is a technique used for KPI data gathering?
Antwort: A
Begründung:
A data gathering process map is a technique because it structures how data is collected and moved through the organization-step-by-step-so that collection is consistent, repeatable, and auditable. While "sending reminder email" can support compliance with deadlines, it's not a robust data-gathering technique by itself; it' s a communication tactic. A KPI documentation form is essential for defining the KPI (formula, frequency, thresholds, source), but it does not execute the collection process. "Data custodian" is a role, not a technique.
Data gathering challenges typically cluster around timeliness, completeness, and accuracy ; process mapping addresses all three by clarifying the sequence of actions, defining controls (validations, reconciliation), and setting responsibilities and timelines. In practice, an effective process map includes trigger events (month-end close), system extract steps, data transformation rules, exception handling, and sign- off points. This reduces rework and "last minute spreadsheet chaos," and it improves trust in reported numbers-critical for KPI adoption and for turning metrics into decisions.
17. Frage
Which of the following statements is a KPI used by a facility maintenance team?
Antwort: D
Begründung:
A KPI is a measurable indicator used to monitor performance over time. "Air purity in the production area" is measurable (e.g., particulate count, ppm, ISO cleanroom class), can be tracked at a defined cadence, and can be assigned an owner and target-so it fits KPI criteria. "Safety" is typically an objective/theme (important but not directly measurable unless expressed as an indicator like LTIFR, incident rate, near-miss rate). "Develop a succession plan within 2 months" is an initiative/milestone (a one-time deliverable with a deadline), not an ongoing performance measure. Good KPI practice also requires a clear definition, formula, data source, and tolerance bands; air purity supports operational control and compliance, making it suitable for a facility maintenance context. A common pitfall is confusing broad concepts (like "Safety") with KPIs; turning them into quantified indicators is what makes them actionable.
18. Frage
Which KPI is suitable for measuring the following objective: "Improve process performance"?
Antwort: B
Begründung:
An objective states the desired direction ("Improve process performance"), while a KPI should quantify progress toward that outcome. "Processes improved to the desired level (%)" directly measures the extent to which processes have reached a defined performance standard, making it a strong KPI candidate. Option A is an initiative milestone (a project deliverable with a deadline), not an ongoing performance indicator. Option B measures effort (hours spent), which can be gamed and does not guarantee performance improvement. Option C ("# Processes") is a count that does not reflect improvement or performance level. For KPI quality, "desired level" must be defined (e.g., cycle time # X, defect rate # Y, compliance # Z) and verified consistently, otherwise the KPI becomes subjective. A common measurement challenge is attributing improvements: teams may "optimize" processes on paper without measurable gains. Strong KPI activation includes clear criteria, baseline measurement, periodic audits, and linkage to outcome KPIs (customer satisfaction, cost per unit) so improvements translate into business value.
19. Frage
Fill in the blank word: Tunnel behavior means looking after the achievement of own targets, ________ consideration of the implications for other areas in the organization.
Antwort: A
Begründung:
Tunnel behavior refers to optimizing one's own targets without considering impacts on other parts of the organization. It is a common risk when KPIs are narrowly defined, overly incentivized, or not balanced across outcomes and drivers. For example, a team measured only on speed might cut corners that increase errors for another team downstream, shifting workload rather than improving end-to-end performance. Addressing tunnel behavior is a core KPI measurement challenge: it requires selecting a balanced set of KPIs (efficiency
+ quality + customer outcomes), aligning goals across functions, and designing incentives carefully.
Governance practices also help: cross-functional KPI reviews, shared outcome KPIs, and clear escalation when local optimization harms system performance. In KPI activation, documentation should include the purpose and potential unintended behaviors, plus recommended balancing KPIs. Leaders should reinforce that KPIs are tools for improving overall value delivery-not just hitting local numbers. Recognizing and preventing tunnel behavior is essential for sustainable performance improvement and for maintaining trust in KPI systems.
20. Frage
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