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Microsoft MB-280 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Implement the Dynamics 365 App for Outlook: This section emphasizes the integration of Dynamics 365 with Outlook to enhance productivity and streamline sales processes for Dynamics 365 Sales Professionals.
Topic 2
  • Implement Security and Customizations in Dynamics 365 Sales: This section addresses the implementation of security measures and customization options within Dynamics 365 Sales for Dynamics 365 Sales Professionals.
Topic 3
  • Implement Dynamics 365 Sales: This section focuses on the essential processes for setting up and managing Dynamics 365 Sales effectively for Dynamics 365 Sales Professionals.
Topic 4
  • Extend and Enhance Dynamics 365 Sales Capabilities: For Dynamics 365 Sales Professionals, this section evaluates the ability to extend Dynamics 365 Sales functionality and integrate it with other applications using Power Platform tools.
Topic 5
  • Demonstrate Dynamics 365 Customer Insights Capabilities: This section focuses on leveraging customer data to drive sales strategies through Dynamics 365 Customer Insights.

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Microsoft Dynamics 365 Customer Experience Analyst Sample Questions (Q106-Q111):

NEW QUESTION # 106
You need to identify the duplicate pet records, so they can be manually merged by the carer. What must you create?

Answer: C

Explanation:
* To identify duplicate records, you need to configure both duplicate detection rules and duplicate detection jobs.
* Since Terra Flora requires identifying duplicate pet records across various fields, creating three duplicate detection rules is likely necessary to cover different columns (such as name, breed, and dietary requirements) in the Pet table.
* One duplicate detection job is sufficient to run these rules concurrently, scanning the database for duplicates across the specified columns. This job can be scheduled or run manually.
* Option B is correct as it ensures comprehensive coverage with three rules addressing various fields and one job to manage the duplicate detection process.
References from Microsoft Documentation:
* For guidance on setting up duplicate detection jobs and rules, refer to Detect duplicate records in Dynamics 365.


NEW QUESTION # 107
You need to create and start a new customer journey to send "Welcome" emails to new customers.
Which three actions should you perform in sequence before you publish the journey? To answer, move the three appropriate actions from the list of actions to the answer are a. Arrange the three actions in the correct order.

Answer:

Explanation:


NEW QUESTION # 108
Hotspot Question
Your organization has been noticing some peculiar field changes on certain records and wants to know what is causing this.
You need to audit user access and updates for several custom tables.
Which two boxes must be checked as prerequisites steps? To answer, select the appropriate check boxes in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
Start Auditing: This enables auditing for the system, which is the first step for capturing any record changes or access. Audit User Access: This enables the auditing of user access, so you can track who is accessing the custom tables.


NEW QUESTION # 109
You are setting up the product catalog in Dynamics 365 Sales.
You have the following promotions:
* Customers receive a free mug with the purchase of one can of soda.
* Customers receive a five percent price decrease on the purchase of 12 cases of soda.
* Soda has various prices based on whether the purchase is for one can, one six-pack, or a case.
You need to set up the promotion in the product catalog.
Which features should you configure? To answer, move the appropriate features to the correct requirements.
You may use each feature once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:


NEW QUESTION # 110
You are a Dynamics 365 Sales system customizer.
Salespeople report that they cannot search for open and closed opportunities using the search tool in the Quick Find View.
You need to configure the search tool to show the open and closed opportunities in the Customize the System area.
Which three actions should you perform in sequence? To answer, move the three appropriate actions from the list of actions to the answer are a. Arrange the three actions in the correct order.

Answer:

Explanation:


NEW QUESTION # 111
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