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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Platform Analytics Exam |
| Exam Number: | CIS-PA |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Related Certifications: | ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist - Core Platform |
| Passing Score: | Not publicly disclosed |
| Exam Format: | Multiple Select (multiple answers), Multiple Choice (single answer) |
| Real Exam Qty: | 60 |
| Exam Price: | $450 USD |
| Certificate Validity Period: | 1 year (requires annual delta exam & maintenance fee) |
| Recommended Training: | Platform Analytics Advanced Platform Analytics Fundamentals |
| Exam Registration: | Kryterion Webassessor ServiceNow Learning |
| Sample Questions: | ServiceNow CIS-PA Sample Questions |
| Exam Way: | Online proctored or onsite at Kryterion test centers |
| Pre Condition: | Recommended: 6 months experience in Platform Analytics implementation; Completion of Administration Fundamentals, Platform Analytics Fundamentals and Advanced courses; No mandatory prerequisite exam |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-application-specialist-performance-analytics-exam?id=kb_article_view&sys_kb_id=160f282693b4b61056aeb94c5cba1013 |
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NEW QUESTION # 32
What happens whenCollect recordsis enabled on an Automated Indicator form?
Answer: C
Explanation:
WhenCollect recordsis enabled on an Automated Indicator, Platform Analytics stores thesys_ids of the recordsthat contributed to each indicator score at collection time. This capability enablesdrill-down functionality, allowing users to view the exact records behind a score directly from analytics widgets and dashboards. Importantly, Platform Analytics doesnot store full copies of records-only the identifiers- ensuring historical accuracy while maintaining storage efficiency.
Option A describes thepreview featureavailable when defining indicator conditions, not record collection.
Option B refers tomanual data collection, which is triggered separately. Option C is incorrect because Platform Analytics does not retain full record snapshots. ServiceNow documentation clearly states that enabling Collect records allows analytics users to drill into the contributing records for any given score, making option D the correct and precise answer.
NEW QUESTION # 33
What should thetargetfor theIndexand its supporting indicators be set to when creating anIndex Indicator?
Answer: D
Explanation:
AnIndex Indicatorin Platform Analytics represents a composite score calculated from multiple supporting indicators. According to ServiceNow best practices, both theIndex and its supporting indicatorsshould be normalized so thathigher values represent better performance. Therefore, the correct configuration is a target of 100%with aMaximizedirection.
This standardization ensures consistent weighting and scoring logic across all contributing indicators. If supporting indicators were set to Minimize or had inconsistent targets, the index calculation would produce misleading or inverted results. Options involving a 0% target are incorrect because index scores are designed to trend toward full achievement, represented as 100%. ServiceNow documentation clearly states that index indicators assume maximization logic for proper normalization and aggregation, making option D the correct and documented choice.
NEW QUESTION # 34
Which data is loaded when you view aPerformance Analytics Dashboard?
Answer: A
Explanation:
When a Performance Analytics dashboard is opened, ServiceNow loadsonly the widgets configured on the currently active tab. Widgets on other tabs are not loaded until the user clicks those tabs. This behavior is intentional and supportsperformance optimization, especially for dashboards containing many analytics widgets or complex queries.
Widgets are not limited by view rules alone, and ServiceNow does not preload widgets from all tabs.
Additionally, widgets that require scrolling are still loaded as long as they are part of the active tab.
ServiceNow documentation confirms that dashboard widgets are loadedper tab, reducing unnecessary data processing and improving load times. Therefore, option A is the correct and documented behavior.
NEW QUESTION # 35
Which scenario requires ascripted Breakdown Mapping?
Answer: B
Explanation:
Ascripted Breakdown Mappingis required when there isno direct field relationshipbetween the Indicator source data and the Breakdown source table. In such cases, standard field mapping cannot resolve how indicator records should be categorized, so a script is needed to programmatically determine the correct breakdown value.
Mapping to a Sys ID field (option B) is supported through standard mappings. Database views (option C) can still be mapped if fields are accessible. Dot-walked fields (option D) are commonly supported without scripting. According to ServiceNow Platform Analytics documentation, scripted mappings are specifically intended forcomplex or indirect relationships, making option A the correct answer.
NEW QUESTION # 36
Choose 2 options.
Which types ofcalendarsare supported on anIndicator Source?
Answer: B,C
Explanation:
Indicator Sources in Platform Analytics supportStandard calendarsandCustom calendarsto control how data collection aligns with business time definitions. TheStandard Calendaruses regular system time, while Custom Calendarsallow organizations to define business-specific working days, holidays, and schedules.
Fiscal calendars are used for financial reporting but are not supported directly by Indicator Sources. Resource and Docket calendars are unrelated to analytics collection. ServiceNow documentation explicitly states that Indicator Sources rely on standard or custom calendars for accurate time-based aggregation, making optionsB and Ethe correct answers.
NEW QUESTION # 37
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